15
■
Do the freezer and ice bin need to be cleaned? See the
“Cleaning” section.
■
Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the automatic
exterior moisture control. If still concerned, call for service.
Temperature is too warm
■
Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
Refer to the “Ensuring Proper Air Circulation” section for the
location of air vents.
■
Are the door(s) opened often? Be aware that the refrigerator
will warm when this occurs. In order to keep the refrigerator
cool, try to get everything you need out of the refrigerator at
once, keep food organized so it is easy to find, and close the
door as soon as the food is removed.
■
Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
■
Are the controls set correctly for the surrounding
conditions? Refer to the “Using the Control(s)” section.
There is interior moisture buildup
■
Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. Refer to the “Ensuring
Proper Air Circulation” section for the location of air vents.
■
Are the door(s) opened often? To avoid humidity buildup,
try to get everything you need out of the refrigerator at once,
keep food organized so it is easy to find, and close the door
as soon as the food is removed. (When the door is opened,
humidity from the room air enters the refrigerator. The more
often the door is opened, the faster humidity builds up,
especially when the room itself is very humid.)
■
Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
■
Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
■
Are the controls set correctly for the surrounding
conditions? Refer to the “Using the Control(s)” section.
■
Was a self-defrost cycle completed? It is normal for
droplets to form on the back wall after the refrigerator self-
defrosts.
The doors are difficult to open
■
Are the gaskets dirty or sticky? Clean gaskets and the
surface that they touch. Rub a thin coat of paraffin wax on the
gaskets following cleaning.
The doors will not close completely
■
Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■
Is the ice bin out of position? Push the ice bin in all the way.
■
Are the crisper cover, pans, shelves, bins, or baskets out
of position? Put the crisper cover and all pans, shelves, bins,
and baskets back into their correct positions. See the
“Refrigerator Features” section for more information.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KIRKLAND SIGNATURE
®
appliance.
To locate factory specified replacement parts in your area, call
our support line or your nearest designated service center.
In the U.S.A.
Call the Costco Support Line for KIRKLAND SIGNATURE
®
appliances by Whirlpool Corporation toll free: 1-866-403-5448.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Corporation
Customer Interaction Center for
Kirkland Signature
®
appliances
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
