28
TROUBLESHOOTING
Problem
Possible Causes
Solution
Abnormal noise
Transport screws have not been
removed.
Remove the transport screws according to item “Unpacking
the Washer/Dryer,” page 22.
Washer/Dryer is not leveled.
Level the feet of the Washer/Dryer. Follow the instructions of
item “Level Washer/Dryer”, page 25.
Power cord / water inlet hose / water
outlet hose knocking on the cabinet.
Move the power cord or water inlet or outlet hoses away from
the Washer/Dryer.
Make sure that the outlet hose is fitted to the hose clamps, as
shown in item “Connect Inlet Hose,” page 24.
Vibration / Displacement
Washer/Dryer is not leveled.
Level the feet of the Washer & Dryer. Follow the instructions
of item “Level Washer/Dryer” page 25.
Excess Foam
Excess detergent supply.
Use the measuring cup to fill with the ideal amount of
detergent.
If you do not have the measuring cup, use a maximum of
32 g (approximately 3 tablespoons) of powder detergent or
40 ml (2 tablespoons) of liquid detergent.
Washer/Dryer’s door does
not open.
Washer & Dryer is in operation and the
door is locked.
Wait for the end of the program or follow the instructions in
the item “Using the Smart All-In-One Washer/Dryer”, page 14.
Program time changes
along the operation.
The time shown on the display is
estimated and may vary depending on
the water pressure of the residence,
amount of detergent, quantity and type
of clothing.
Normal operating characteristic.
Water enters during
operation
Washer & Dryer uses water
condensation drying process.
Normal operating characteristic. The condensation drying
system uses cold water to dry the clothes.
Noise of water running
during drying
Cold water is required in the
condensation drying process.
Normal operating characteristic. The condensation drying
system uses cold water to dry the clothes.
Washer/Dryer does not
work / does not turn on
The
ON/OFF
button has not been
pressed.
Press the
ON/OFF
button for approximately 2 seconds.
START/PAUSE
key was not activated
after programming.
Press the
START/PAUSE
button after selecting the
desired programming according to item “OPERATING
INSTRUCTIONS”, page 7.
Power failure/oscillation. Check if the
mains voltage is between:
Power failure/oscillation. Check if the mains voltage is
between:
• Washer & Dryer 127 V: 106 V and 135 V
Voltage different from these values may impair the operation
of the product.
Door open.
Close the door. For your safety, the product only works with
the door closed.
Plug out the socket. Connect the plug
into the socket.
In case of incompatibility of the plug with the socket, replace
it with a suitable socket.
Socket malfunction.
Check the operation of the socket/mains /switch of your
residence. Use another device to check the function of the
outlet. Make sure the socket amperage is 20 A.
Lack of water.
Check if the tap is closed or if there is water shortage.
The voltage is wrong.
Check if the voltage of your socket is compatible with the
voltage of your Washer/Dryer.
Function
Delay Wash
selected.
Wait for the programmed waiting time or cancel the
programming.
The following table shows possible causes and solutions for potential problems in your Washer & Dryer. If even following the table
solution the problem persists, check how to contact us at point 5 of the Warranty Certificate.
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