FREQUENTLY ASKED QUESTIONS
Can I fold and collapse my WeWALK smartcane like my regular cane?
Yes, you can also attach the supplied wrist strap to help keep the cane in folded
position and to help with transport it. As with regular cane technique, we do not
recommend using WeWALK to walk with the wrist strap around your wrist. If the cane
were to suddenly collide with an obstacle, this may exert excess force on your wrist.
1. Thread the thin loop of string through the wrist strap attachment hole.
2. After the loop is fully threaded, open it and pass the strap handle through the loop.
Pull the remainder of the strap handle upwards to secure the wrist strap to the unit.
3. You can fold the cane and use the wrist strap of your WeWALK to bind them together. Be
careful when folding/unfolding the cane because of the tension in the elastic cord.
Are there any obstacles/objects that WeWALK cannot detect?
It is not possible for W
eWALK’s
ultrasonic sensor to detect drops at ground level such
as stairs, curbs, and holes. It is therefore important to maintain good traditional cane
skills when using WeWALK to locate drops. WeWALK may not detect soft fabrics or small
obstacles at the limit of the range setting. WeWALK works best with hard surfaces as
these provide a stronger ultrasonic echo. WeWALK can detect objects at a distance of
between 80 and 165 cm from the ultrasonic sensor.
Is WeWALK suitable for use in rainy weather?
Heavy or torrential rain will stop your WeWALK from working properly and should be
avoided. Prolonged or repeated exposure to water or heavy rain must be prevented as it
may cause permanent water-damage to your WeWALK. If you are out with your WeWALK
and are caught in heavy rain, you should immediately switch the cane off and cover it to
protect it from heavy rain.
You can continue to use the WeWALK as a traditional white cane to navigate during the
rain, but the obstacle detection functions will not be available whilst the device is covered.
You can remove the cover, switch on your WeWALK and continue your journey as normal
once the rain stops. If your cane does get wet, allow it to dry naturally in the open air at
room temperature.
Which smartphones do you support?
The WeWALK App Runs on Android and iOS-based smartphones. Android based devices
should have Android version 5.0 and above, iOS devices should have iOS version 10 and
above. To learn more about the WeWALK app and its features, view the mobile application
user guide at
or check the training screen of the WeWALK app.
Which languages are available?
WeWALK supports the following languages: Turkish, English, Spanish, French, Arabic,
Italian Russian, German, Romanian, and Portuguese. Other languages will be added
with updates. When a new language package is released, WeWALK will be updated
over wireless connection via the mobile application.
What do the WeWALK smartcane sounds mean?
You can listen to all the WeWALK sounds and learn what they mean in the WeWALK app.
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