werma WERMA-StockSAVER, Руководство пользователя

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7 Fault diagnostics
In the event of support queries, WERMA can be contacted as follows:
Phone: +49 (0)7424 / 9557-222
Fax: +49 (0)7424 / 9557-44
support@werma.com
www.werma.com
To enable us to handle a support query as effectively as possible, please provide the following
information:
– Screenshots that help to describe the problem
– In the event of hardware problems, pictures if applicable
– Log files or error reports generated when the WERMA-StockSAVER software crashed, if app-
licable.
7.1 Transceiver
Error Possible cause Solution
Connection to transceiver is
interrupted.
In the Routing window, the
transceiver is shown as not
connected .
Flow-racks are shows as not
connected .
Network connection bet-
ween transceiver and server
service interrupted Check the power supply
and Ethernet connection
of the transceiver.
Make sure that the server
service is running.
In the Settings check whe-
ther the transceiver is dis-
played on the
Devices tab.
Check whether the tran-
sceiver is displayed in the
Routing window.
Check the network set-
tings.
– Static IP
– Firewall
– Proxy
– Antivirus system
– Dynamic IP
– UPD broadcast allowed in
network?
– Are transceiver, database
and client in the same sub-
net?
Version: 1.0 - 03/2018 143