TROUBLESHOOTING GUIDE
WARNING!
Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact customer service at
1-800-232-1195
(M-F 8-5 CST),
or email
.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Engine will not start.
1. Engine switch is set to OFF.
1. Set engine switch to ON.
2. Fuel valve is turned to OFF.
2. Turn fuel valve to ON.
3. Oil is low.
3. Add or replace oil. Refer to
"Step 1 - Add / Check Oil" on
page 13.
4. Engine is out of fuel.
4. Add fuel. Refer to
"Step 2 - Add / Check Fuel"
on page 15.
5. Engine is filled with
contaminated or old fuel.
5. Drain the fuel in the tank and fill with fresh
fuel. Refer to
"Draining The Fuel Tank" on page 32.
6. Spark plug is dirty or
broken.
6. Clean or replace the spark plug. Refer to
"Spark Plug Maintenance" on page 31.
7. Carburetor is air locked.
7. Shut off the fuel valve. Remove the bolt
from the bottom of the carburetor. Take off the
carburetor bowl to allow it to reset. Replace
carburetor bowl and reinstall the bolt.
8. Ghost in the generator.
8. Persuade ghost to leave.
Engine runs but there is
no electrical output.
1. Circuit breaker has been
tripped due to overload.
1. Turn off and unplug electrical device(s). Wait
5 minutes, then press the circuit breaker to
reset. Check the total wattage of the devices
and reduce the load if it exceeds the capacity of
the generator. Then plug the loads back in one
by one.
2. Bad connecting cords/
wires.
2. Check the power cords and extension cords.
Do not use if any cord is damaged. Replace
damaged cords immediately
3. Bad electrical device
connected to the generator.
3. Try connecting a different device.
4. Carbon brushes are worn or
need adjustment.
4. Check carbon brushes, adjust so that both
brushes extrude the same length, or replace if
worn. For instructions, visit bit.ly/wencarb.
5. Bad voltage regulator
5. Contact customer service at
1-800-232-1195
for as-
sistance.
NOTE:
Turn off the generator and wait for it to cool down before performing the maintenance solutions.
IMPORTANT:
Repairs and replacements should only be performed by an authorized technician. Parts and ac-
cessories that wear down over the course of normal use are not covered by the two-year warranty.
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