Troubleshooting
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6.5.2 General
troubleshooting
Empty, deficient or incomplete pages and dis-
ruption of the printing operation
Pages have been printed but are blank.
•
The sealing band of the special-toner cartridge has
not possibly been removed.
Pages have been printed, but the printing is defi-
cient, pages have only been partially printed or the
printing is overlapping.
•
Make sure that the software application uses the
right printer driver.
•
The data file sent to the printer is incorrect. Try to
print another file in order to see whether this one is
printed correctly.
•
Exchange the printer cable with one that you know
is functioning. This tells you whether the printer
cable is faulty.
Font problems
The printing job contains the wrong font types or the
printing job has been formatted wrongly.
•
Make sure that the software application uses the
right printer driver.
•
The printer does not possess this font type. The
font type has to be downloaded via the software
application.
•
It is possible that font is not available on the printer
and has been replaced by the software application
with another font.
You can find information about the selec-
tion of font types in the User’s Manual.
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