Element
(R)
– Installation and Operation Manual
Section 9: Controls Startup
L-OMM-0003_A
• 10/8/2021 Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST Page
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Figure 44
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Invite new users
9. The user then will receive an email from
new cloud account.
NOTE:
It is recommended that users keep the same email address for multiple units, plants,
buildings, sites, and organizations (especially important for individuals who manage multiple
clients’ equipment so all notifications can be compiled into the same app without re-logging in).
Clicking on the link in the email will direct the user to the web app landing page.
9.8.2 Reassigning Personas
If you have the appropriate permissions, you may change the persona of another user. For
cloud-connected units, log in and navigate to the Users page.
You may not reassign yourself.
The owner persona may not be reassigned. Changing owners is performed by ownership
transfer.
9.8.3 Deactivating Users
No users can be deleted. This is because their history of interaction with the unit remains intact
even after they leave the organization.
The Owner persona cannot be deactivated.
The exception to deleting users is that the Owner persona is removed once an ownership
transfer succeeds to an existing user. That user then cannot be deactivated.
9.9 Ownership Transfer
Once the unit has been setup by the installer or Lync rep, whom the Element recognizes as the
initial user and owner, ownership is then transferred to the customer. The analogy for ownership
