4 Information for returning pumps
Before returning products, they must be thoroughly cleaned/decontaminated. The declaration
confirming this should be completed and returned to us in advance of the item being shipped.
You are required to complete and return a decontamination declaration stating all fluids that have
been in contact with the equipment being returned to us.
On receipt of the declaration, we will issue a Returns Authorisation Number. We reserve the right to
quarantine or refuse any equipment that is not displaying a Returns Authorisation Number.
Please complete a separate decontamination declaration for each product and use the correct form
that denotes the location you wish to return the equipment to.
A copy of the appropriate decontamination declaration can be downloaded from the Watson-Marlow
website at www.wmfts.com/decon
If you have any queries then please contact your local Watson-Marlow representative for further
assistance at www.wmfts.com/contact.
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