WATER IS NOT HOT
(assuming cold water supply is connected properly and valve is open)
• Check that the power supply is live.
• Check if the boiling tank is plugged into the power supply and turned on.
• Turn thermostat control dial fully clockwise. This may produce boiling water in
approximately 15 minutes and possibly be accompanied by a gurgling sound in the tank
and/or water "sputtering" from the dual faucet.
• The self re-setting thermal fuse may have tripped. Turn thermostat dial to the “MIN”
position, unplug boiling tank from power supply and allow 1/2 hour to cool before
repeating procedures outlined in Steps 15 onwards.
HOT WATER IS SPURTING OUT OF THE DUAL FAUCET.
• Check all tube connections are correct.
• Repeat hot water temperature setting procedure as outlined in Step 18.
• Check that the hose connecting the dual faucet to the boiling tank is not clogged, twisted
or kinked.
WATER FLOW DOES NOT START STRAIGHT AWAY
• A delay of 3 or 5 seconds is normal especially if your WFA Duo has not been used in the
last hour or so. This is due to the efficient operation of the “expansion tank” within the
boiling unit which protects against the risk of hot water dripping from the dispenser.
• Make sure all valves on water supply are open.
• Check the tubes from the dispenser for twisting or kinks.
STEAM APPEARS FROM THE DISPENSER SPOUT.
• Lower temperature setting by turning thermostat dial slightly counter clockwise.
Note: If lowering the thermostat setting does not stop the boiling, unplug the power supply
cord and contact Water Filters Australia on 1300 785 355.
TROUBLESHOOTING
