35
What to do if?
ENG
7. What to do if?
Problem
Possible causes
Elimination
Luminaire does not
light up.
Mains plug is not
plugged in.
X
Plug mains plug into a socket.
The connector in the
luminaire head is not
connected properly.
X
Check the connectors in the
luminaire head.
LED module is defec-
tive.
X
Contact our Service team.
Luminaire does not
react to input.
Software function is
malfunctioning.
X
Carry out a reset, see Chapter 8
“Carrying out reset”, page 36.
Luminaire does not
switch off automati-
cally even when the
brightness in the
room through daylight
or other light sources
is sufficient.
Light control is not
activated.
X
Activate light control, see Chap-
Light control was cali-
brated while the room
was illuminated by
daylight or other light
sources.
X
Calibrate light control, see Chap-
ter 6.3 “Calibrating light control”,
Luminaire head is not
aligned horizontally.
Inclination of the
luminaire head is not
adjusted optimally.
X
Adjust the luminaire head, see
Chapter 2.6 “Adjusting the lumi-
Connection cable is
damaged.
Mechanical influence
on the connection
cable.
X
Disconnect a damaged connec-
tion cable from the power supply
immediately and have it replaced
by the manufacturer, a service
technician assigned by the manu-
facturer or by a comparably quali-
fied person.
If you would like to use our service, please contact our Service team:
Service hotline: +49 (0) 77 20 / 6 01 - 170
Service e-mail: [email protected]
Tab. 1: What to do if?