12
EN
TROUBLESHOOTING
PROBLEM
CAUSE
REMEDY
A. Unit fails to heat up. Red Power
light DOES NOT illuminate when
ON/OFF switch is set to ON.
1. Unit is not plugged in.
2. Loose electrical connection.
3. Unit is damaged or in need of repair.
1. Check wall outlet.
2. Discontinue use and call Customer Service.
3. Discontinue use and call Customer Service.
B. Unit fails to heat up. Red Power
light DOES illuminate when ON/
OFF switch is on.
1. Water tank is empty.
2. Mineral build-up in unit.
3. Unit is damaged or in need of repair.
1. Refer to Filling Water Tank procedure on Page
5.
2. Refer to Mineral Build-up section on page 11
for cleaning procedure.
3. Discontinue use and call Customer Service.
C. Steam output is weak or
intermittent
1. Water level in tank is running low.
2. Steam hose may be kinked internally.
3. Mineral build-up in unit.
1. Refer to Filling Water Tank procedure on Page
5.
2. Remove kinks from steam hose. Rotating the
steam gun around may help remove kinks.
3. Refer to Mineral Build-up section on page 11
for cleaning procedure.
D. Excessive amounts of water in
steam
NOTE: The Power Steamer produces
a great deal of steam. The steam may
condense as water or water droplets
in the steam hose and tools and
nozzle, which are then expelled when
used after a period of cooling. This is
normal and not a cause for concern.
1. Water condensation in steam hose.
2. Water tank has been over filled.
3. Unit has not heated to full operating
temperature.
1. Point nozzle towards sink, and shake while
pressing steam trigger.
2. Filling the water tank with more than 40
oz/ 1200 ml of water interferes with steam
production resulting in water condensation.
Turn unit off, let it cool and drain some water
out of tank.
3. Wait until Orange steam pressure indication
light has turned off.
E. Accessories do not stay firmly
connected to main nozzle
1. Accessories are not properly installed.
1. Refer to accessory installation on pages 7-9.
F. Floor surfaces appear to have
streaks after cleaning
1. Cleaning pad is dirty.
2. Hard water residue on the floor.
1. Replace the cleaning pad with a clean one.
2. Switch to distilled or de-mineralized water.
