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TECHNICAL SUPPORT OPTIONS
If you have a problem with Inkling, first check the installation guide to be sure Inkling is installed correctly.
Then review the
procedures.
If you cannot find the answer in this manual, you may find updated information about your problem in the
appropriate Read Me file for your platform (located on the Inkling receiver). You can also check the product
FAQs (Frequently Asked Questions) on the Wacom web site for your region.
If you have an Internet connection you can download the latest software from the Wacom web site for your
region. See
If you cannot solve the problem and you believe Inkling is not working properly, contact the Wacom
support staff for the area where your product was purchased. See the Inkling Read Me file, located on the
Inkling receiver, for contact information.
When you call, you should be at your computer with the following information available:
•
This manual.
•
Inkling component serial and model number.
•
Inkling Sketch Manager software version number.
•
The make and model of your computer, and operating system version number.
•
A list of peripheral devices attached to your computer.
•
If applicable, the software application and version you were using when the problem occurred.
•
The exact wording of any error message that appeared on your screen.
•
What happened and what you were doing when the problem occurred.
•
How you tried to solve the problem.
You can also contact the Wacom Customer Care Center by visiting the Wacom web site for your region and
completing an Email Inquiry form.
