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HAVING TROUBLE?

Page 91

CONTACTING TECHNICAL SUPPORT

If you have a problem with your Wacom tablet, first check

Having Trouble?

tablet is installed correctly. If you cannot find the answer in this manual, you may find updated information
about your problem in the Read Me file located on the Graphire Tablet CD. For information on accessing
Wacom’s 24-hour automated online support and for a directory of Wacom Technical Support numbers, see

for your region.

LINKING TO THE WEB PAGE

Answers to frequently asked questions and troubleshooting tips can be found on the appropriate web site
for your area in

.

PRE-CONTACT CHECKLIST

You might want to print a copy of this page for reference. When you call, you should be at your computer
with the following information available:

This manual.

Tablet serial and model number. (Look on the bottom of the tablet.)

Driver version number. (See the A

BOUT

W

ACOM

C

ONTROL

P

ANEL

... or

The make and model of your computer, and operating system version.

A list of peripheral devices attached to your computer.

The exact wording of any error message that appeared on your screen.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.

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Содержание GRAPHIRE - FOR MACINTOSH

Страница 1: ...Navigation Contents Index USER S MANUAL FOR MACINTOSH USER S MANUAL FOR MACINTOSH...

Страница 2: ...include such changes in this manual TRADEMARKS Wacom is a registered trademark Graphire and DuoSwitch are trademarks of Wacom Company Limited Acrobat Reader Copyright 1987 2000 Adobe Systems Incorpor...

Страница 3: ...mful interference to radio communications However there is no guarantee that interference will not occur in a particular installation You can determine whether the tablet is causing interference by po...

Страница 4: ...e results of these tests Wacom declares that the above mentioned devices conform to Article 10 1 of the European Council Directive 89 336 EEC and to the European Council Directive 73 23 EEC and indica...

Страница 5: ...omizing Tool Buttons 44 Button Functions 45 Adjusting Eraser Feel 50 Tablet to Screen Mapping 51 Positioning Mode 53 Orientation 54 Aspect 55 Tablet Area 56 Display Area 58 Trademarks 2 Radio and Tele...

Страница 6: ...Force Adjustment 76 Pressure Curve Adjustment 77 Advanced Eraser Pressure Settings 79 Copying Settings 80 HAVING TROUBLE 81 Troubleshooting 82 Testing USB Tablets 82 Verifying Your Macintosh is USB Re...

Страница 7: ...nd Accessories 100 License and Warranties 101 Software License 101 Limited Warranty 102 Warranty on Sales Outside of U S and Canada 104 License and Warranties Europe 105 Software License Agreement 105...

Страница 8: ...omizing describes how you can change the control panel settings to optimize your Graphire pen and mouse set for your personal work style Advanced Features allow further customization of your Graphire...

Страница 9: ...are not included in this manual Information about your specific computer hardware Information about your operating system Information about other Wacom tablets Information about application software M...

Страница 10: ...o Table of Contents Go to Index Go back to previous view Page back or page forward Go to beginning of section Go to topic Topic continued The Acrobat Reader provides you with additional tools for usin...

Страница 11: ...hat support a mouse If you have an iMac you will need Mac OS 8 5 or greater Refer to the iMac Requirements for information on running the iMac Update software located on the Graphire Tablet CD The Wac...

Страница 12: ...e functioning properly go to Having Trouble Graphire is working in mouse emulation mode You should be able to use your Graphire Pen or Cordless Mouse on the tablet to move the screen cursor Important...

Страница 13: ...Firmware Update In the APPLE IMAC UPDATES folder located on the Graphire CD double click on the IMAC FIRMWARE UPDATE icon This will decompress the file Within the open folder that appears on the desk...

Страница 14: ...gistration Card that you should complete and mail or you may be prompted to register online during the installation process PRODUCT INFORMATION To learn more about which software applications currentl...

Страница 15: ...new to using a graphics tablet and tablet input tools read the following sections They describe your Graphire tools and explain how to use them with the tablet APPEARANCE AND FEATURES SETTING UP YOUR...

Страница 16: ...n and mouse set consists of two basic elements a graphics tablet that serves as your work area and the Graphire Tools you use with the tablet GRAPHIRE TABLET Note To learn more about your tablet see W...

Страница 17: ...Graphire tools are cordless batteryless and ergonomically designed The Graphire Pen is a pressure sensitive freehand tool for image editing and creating natural looking pen and brush strokes Eraser Re...

Страница 18: ...with three customizable buttons that you can program for different functions The integrated fingerwheel is both a programmable middle button and a rolling wheel In most applications rolling the wheel...

Страница 19: ...uld be positioned so you can view it comfortably with a minimum of eyestrain You can attach the pen stand to better fit your work style Refer to Working with the Tablet for additional information To m...

Страница 20: ...ing use place the pen stand within easy reach of your tablet To trace or digitize an image lift the tablet overlay and slide the image beneath it To attach the pen stand place the stand above the tabl...

Страница 21: ...e you would a normal pen Make sure the DuoSwitch is in a convenient location where you can toggle it with your thumb or index finger but not accidently press the switch while drawing You can tilt the...

Страница 22: ...e something you cannot do with a mouse In Mouse Mode the default position for the Graphire Cordless Mouse you move the cursor with a pick up and roll action similar to using a mouse Try moving the scr...

Страница 23: ...een cursor over the icon and pressing down on the pen tip The icon should highlight when you press Double Clicking To double click quickly tap the tablet twice in the same place with the pen tip This...

Страница 24: ...whenever the pen tip is within Proximity of the tablet You do not have to touch the pen tip to the tablet in order to use the switch To assign new switch functions refer to Customizing Tool Buttons D...

Страница 25: ...the tablet and slide it across the tablet The selected object will move across the screen To select text move the screen cursor to the beginning of a text line then drag the Graphire Pen across the t...

Страница 26: ...tion the screen cursor or use the side switch without touching the pen tip to the tablet You can also trace a drawing or photograph as long as the pen tip remains within proximity height Place a pictu...

Страница 27: ...an be controlled much better by the Graphire Pen s pressure sensitivity You can vary line width blend colors and change opacity with the pressure you exert upon the pen To draw with pressure sensitivi...

Страница 28: ...e applications The eraser will not be pressure sensitive but you can use it to select and delete text or spreadsheet cells Try your eraser by opening Simple Text and typing a few words Use the eraser...

Страница 29: ...o retrain your eye hand coordination for using the Graphire Pen 1 Open any graphics application Use the line tool to draw a rectangular grid with line spacings of about 20 25 mm 3 4 to 1 inch You can...

Страница 30: ...a rolling wheel for scrolling The left button is set to single CLICK by default The right button is set to MODIFIERS CTRL CLICK by default To learn how to program buttons see Customizing the Graphire...

Страница 31: ...the button function press down on the wheel to perform a button click Scrolling In most applications the fingerwheel will control scrolling move the fingerwheel forward to scroll up and back to scrol...

Страница 32: ...er Do not use volatile liquids such as paint thinner or benzene because they may damage the plastic case Keep your tablet and tools in a clean dry place and avoid extremes in temperature Room temperat...

Страница 33: ...at point you can replace it with another nib See Parts and Accessories 1 Clasp the old nib with a tweezer needle nosed plier or similar instrument and pull it straight out of the pen 2 Slide the end o...

Страница 34: ...how to use the Wacom control panel to adjust your Graphire tool and tablet settings Advanced users can learn how to further optimize Graphire by creating application specific settings OPENING THE CONT...

Страница 35: ...Open the control panel with the Graphire tool you wish to customize 1 Using your Graphire tool open the Apple menu and choose CONTROL PANELS 2 Double click on the tablet icon To open the Wacom control...

Страница 36: ...application and selected tool The Help button displays online Help The information is the same as in the Customizing and Advanced Features chapters in this manual Tab buttons apply only to the select...

Страница 37: ...select the appropriate tool icon to display the corresponding tabs Note The APPLICATION LIST is for advanced users who want to create application specific settings it is not necessary to select or add...

Страница 38: ...py settings from one tool or application to another click This will display the Copy Settings To dialog box As you explore the control panel tabs experiment with different settings to find what works...

Страница 39: ...tion to the APPLICATION LIST You can customize tool settings for the selected application Click to add a Graphire tool to the TOOL LIST You can customize the tool for the above selected application Th...

Страница 40: ...ngs for individual applications see Working with Application Specific Settings CONTROL PANEL BUTTONS The control panel buttons are common to the entire control panel To exit the control panel either c...

Страница 41: ...isplayed To customize settings for a different tool select it from the TOOL LIST by clicking on its icon GRAPHIRE PEN TABS If you selected the Graphire Pen the following control panel tabs are display...

Страница 42: ...ntrol while drawing thin lines use a firm tip setting Drag the slider to a softer or firmer setting Make several pen strokes to test the current pressure sensitivity setting Click here with your pen t...

Страница 43: ...ing the lower side switch to double click Use custom double click settings when checked Note DOUBLE CLICK ASSIST can be enabled for some applications and disabled for others See Working with Applicati...

Страница 44: ...a pull down menu enables you to choose the function that will be performed Select the function to perform when using the eraser Select the function to perform when pressing the upper side switch Sele...

Страница 45: ...utton click Be sure at least one button performs this function so you can always navigate and click DOUBLE CLICK Default setting for the lower position of the side switch When this option is selected...

Страница 46: ...ter a keystroke or keystroke sequence to play back Keystroke combinations can include letters numbers function keys such as F3 and modifier keys such as SHIFT OPTION COMMAND and CTRL After defining a...

Страница 47: ...any applications use modifier keys to constrain the size or placement of objects If you select this option the DEFINE MODIFIERS dialog box appears There you select the modifier key s to simulate You c...

Страница 48: ...lect this option the SELECT MACRO dialog box appears There you can select a predefined macro to play back After selecting a macro click OK Choose the macro type Note Before you can add macros you must...

Страница 49: ...ing with the same size brush until the button is released MODE TOGGLE Toggles between Pen Mode and Mouse Mode POP UP MENU Displays a Pop up Menu on your screen See Customizing the Pop up Menu for more...

Страница 50: ...soft tip setting For maximum control while erasing use a firm eraser setting Drag the slider to a softer or firmer setting Using your eraser test the current eraser pressure sensitivity setting by er...

Страница 51: ...the screen The default setting for the Graphire Cordless Mouse is MOUSE MODE In PEN MODE the MAPPING tab looks like this Positioning Mode In Pen Mode the screen cursor moves with absolute positioning...

Страница 52: ...PPING tab looks like this Positioning Mode In Mouse Mode the screen cursor moves with relative positioning This is the default mode for the Graphire Cordless Mouse Select the Orientation of your table...

Страница 53: ...This is required for tracing In MOUSE MODE the screen cursor is positioned like a mouse requiring a pick up and roll action to move the cursor on the screen By default your Graphire Pen is set to PEN...

Страница 54: ...n will be vertical with the tablet cable on the right side LANDSCAPE FLIPPED Rotate the tablet 180 degrees from landscape orientation The tablet will be upside down with the tablet cable near the bott...

Страница 55: ...ot maintained The selected tablet area is mapped to the selected display area A traced image may appear stretched and may be smaller or larger than the original image This is the default setting for a...

Страница 56: ...e tablet area that will be mapped to the display area Uses the entire active area of the tablet for tablet to display mapping This is the default setting Displays the PORTION OF TABLET dialog box wher...

Страница 57: ...the displayed values A count equals one line of tablet resolution Enter values for the TOP LEFT BOTTOM and RIGHT boundary of the tablet area Values are measured from the top left corner of the tablet...

Страница 58: ...DISPLAY dialog box Drag corners of the foreground graphic to select the screen area The background graphic represents the entire screen area Values in the ENTER COORDINATES text boxes will change acc...

Страница 59: ...buttons are chordable you can press two or more buttons simultaneously and the functions will occur For example if you program one button to simulate the SHIFT key and another to simulate a click func...

Страница 60: ...notch of fingerwheel movement Disables the fingerwheel function Sets the fingerwheel to scroll the selected number of lines for each notch of fingerwheel movement in most applications Enter a value 1...

Страница 61: ...cking on them To close the Pop up Menu without making a selection just click outside the Pop up Menu Displays a list of functions that will appear in the Pop up Menu To change the order of an item dra...

Страница 62: ...e Pop up Menu click on the ADD KEYSTROKE button A dialog box will appear where you can specify and name the keystroke function You can also create different keystroke functions for different applicati...

Страница 63: ...s for that tool are displayed Tab settings apply only to the selected tool and application If application specific settings have not been added the ALL APPLICATIONS icon is displayed and the tool sett...

Страница 64: ...and will function with its default settings You can customize a tool by opening the Wacom control panel and changing the tab settings When you select a tool from the TOOL LIST the appropriate tab sett...

Страница 65: ...and tool settings for individual applications Tab settings apply only to the selected tool and application The APPLICATION LIST displays icons for applications with customized settings Your current s...

Страница 66: ...settings your changes will apply to all applications except the specific one s you have added to the list If you select the icon for a specific application and make changes to the tab settings your c...

Страница 67: ...ST Only applications that are currently running and that have not previously been added to the APPLICATION LIST are displayed Displays the name of the selected application If you have more than one ta...

Страница 68: ...an application its icon appears in the APPLICATION LIST When you select the application icon the TOOL LIST displays only the tool s that have application specific settings for the application If a too...

Страница 69: ...ttings for Click OK to confirm your selection The dialog box will close and the tool will appear in the TOOL LIST for the chosen application First select ADD EXISTING TOOL TO APPLICATION If you have m...

Страница 70: ...SPECIFIC SETTINGS To remove application specific settings 1 Open the REMOVE menu and select CUSTOM SETTINGS FOR APPLICATION 2 In the REMOVE CUSTOM SETTINGS FOR APPLICATION dialog box select the appli...

Страница 71: ...tings CLOSE Closes the control panel and saves any changes QUIT Closes the control panel and saves any changes EDIT The EDIT menu contains the following options COPY SETTINGS TO Opens a dialog box whe...

Страница 72: ...E Opens a dialog box where you can add a tool to the control panel TOOL LIST This is also accessed by clicking on the ADD TOOL TO LIST button Refer to Adding a Tool for more information REMOVE The REM...

Страница 73: ...installed when you install the driver but other languages can be specified during a custom install HELP The HELP menu contains the following options HELP Displays online Help USER S MANUAL Displays t...

Страница 74: ...Contents Index You can use advanced features to further customize your Graphire pen and mouse set for the way you like to work ADVANCED TIP PRESSURE SETTINGS ADVANCED ERASER PRESSURE SETTINGS COPYING...

Страница 75: ...RE FEEL slider overrides the advanced pressure settings If you customize advanced settings then drag the TIP PRESSURE FEEL slider your advanced settings will be removed Test the results of your change...

Страница 76: ...red to generate a button click Enter a value from 1 to 50 or drag the CLICK FORCE bar to set the force at which a click occurs The CLICK FORCE bar graphically displays the force level at which a click...

Страница 77: ...If you have a soft touch and want to achieve full pressure without having to apply full force to your pen decrease the maximum force level You can apply less force to your pen and still have the effe...

Страница 78: ...UM TIP FORCE control moves and the value in the edit box changes to reflect the peak pressure registered by your hand movements To start over click the START OVER button and begin a new drawing While...

Страница 79: ...tab and click on the MORE OPTIONS button You work with the advanced eraser settings in the same manner as with the Advanced Tip Pressure Settings Important The ERASER PRESSURE FEEL slider overrides th...

Страница 80: ...ETTINGS TO button A dialog box is displayed where you can copy settings from one tool to another within the same application or between different applications Note If you copy settings between the Gra...

Страница 81: ...g information 4 If you are having a compatibility conflict between Graphire and a new hardware or software product it may be helpful to download a new Wacom tablet software driver Wacom periodically u...

Страница 82: ...o an active USB port Then try the following tests 1 Check power to the tablet The tablet s orange status LED will light whenever Graphire is properly connected and your computer has registered it as a...

Страница 83: ...ange from orange to green If not you may have a defective pen or tablet See Contacting Technical Support Verifying Your Macintosh is USB Ready If the tablet LED does not light your computer may not ha...

Страница 84: ...3 Place a checkmark next to the WACOM TABLET driver in the list of CONTROL PANELS You will be prompted to create a duplicate set Give the set a name such as test Then again select the WACOM TABLET it...

Страница 85: ...t s status LED should change color from orange to green each time you click with the pen tip press the side switch or press the pen s eraser to the tablet Click on the tablet surface with the pen tip...

Страница 86: ...color and the SWITCHES state should change for each button you click 2 When the DIAGNOSTICS dialog box is first opened the WHEEL status should be 0 Move the fingerwheel backward The WHEEL status shoul...

Страница 87: ...need to add a USB hub The tablet status LED is off Verify that your tablet s USB cable is properly connected to an active USB port If you are connecting to a USB hub device make sure the hub is conne...

Страница 88: ...ends using the side switch to double click review the techniques in Clicking Try increasing the DOUBLE CLICK DISTANCE or reducing the double click speed see Adjusting Double Click Try using a lighter...

Страница 89: ...ximity do this without pressing down on the pen tip From the Wacom control panel verify that the side switch is set to the proper function for the application and tool that you are using Make sure the...

Страница 90: ...he PREFERENCES and TABLET folders From the TABLET folder drag the TABLET PREFERENCES file into the trash Then restart your computer When the tablet driver loads it will create a new preferences file w...

Страница 91: ...rs to frequently asked questions and troubleshooting tips can be found on the appropriate web site for your area in Who to Call PRE CONTACT CHECKLIST You might want to print a copy of this page for re...

Страница 92: ...is not working properly contact the Wacom support staff for the area where your product was purchased If you have a modem you can download the latest software drivers from the Internet USA CANADA CEN...

Страница 93: ...er or distributor Worldwide Web http www wacom com productsupport 24 hour Technical Support information FAQs Frequently Asked Questions and answers Software updates Email support Anonymous FTP Site ft...

Страница 94: ...ub Software updates Phone Austria 43 0 1 790 825 550 Technical Support Phone Belgium 32 0 2 275 0691 Technical Support Phone France 33 0 1 7020 0070 Technical Support Phone Germany 49 0 69 6630 8200 T...

Страница 95: ...e Web http tablet wacom co jp Software updates and information Japanese Phone 81 0 47 380 8877 Technical Support Japanese FAX 81 0 47 380 8711 Technical Support Japanese Internet Email tablet wacom co...

Страница 96: ...working with multiple tablets You will also find product specifications a listing of available parts and accessories and license and warranty information INSTALLING MULTIPLE TABLETS PRODUCT SPECIFICA...

Страница 97: ...tablet is found it is automatically initialized To add an ADB tablet shut down your computer and plug the tablet into an ADB port After restarting your computer the tablet will function If you are ad...

Страница 98: ...2 watts Coordinate resolution 40 lpmm 1015 lpi Accuracy 0 5 mm 0 02 in Maximum report rate 100 points per second Communication interface USB Connector USB A Power requirements DC 5V 40 mA from USB por...

Страница 99: ...mm 0 004 in or less Weight 11 g 0 02 lb approximately Tip refill type Polyacetal Part No PSI A007 Physical size L x W x H 125 x 65 x 39 mm 4 92 x 2 56 x 1 54 in Weight 90 g 0 20 lb approximately Finge...

Страница 100: ...phire USB Tablet ET 0405 U ET 0405 U0T ET 0405 U0S ET 0405 U0G ET 0405 U0B ET 0405 U0L ET 0405 U0H Graphire Pen EP 100E EP 100E 0T 00 EP 100E 0S 00 EP 100E 0G 00 EP 100E 0B 00 EP 100E 0L 00 EP 100E 0H...

Страница 101: ...tware itself You acknowledge that the Software is Wacom s property and contains valuable confidential unpublished information developed or acquired by Wacom at great expense including data processing...

Страница 102: ...ization number your name address and telephone number proof of purchase date and a description of the defect Wacom will pay for return shipping by United Parcel Service or by an equivalent service as...

Страница 103: ...WHO HAS BEEN INVOLVED IN THE CREATION PRODUCTION OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS...

Страница 104: ...dealer or distributor In all other respects the terms of the warranty as set forth above apply to such sales Should you have any questions about this Agreement or if you desire to contact Wacom for an...

Страница 105: ...s product This license may be transferred only in connection with this product The use of this software includes solely the permanent or temporary complete or partial copying of the software by means...

Страница 106: ...nal invoice You are responsible for any loss or damage to the product resulting from such transportation WACOM s sole obligation and entire liability under this warranty shall be at WACOM s option eit...

Страница 107: ...liability for any damages to you or any party shall not exceed the purchase price of the defective damaged or undelivered product as determined by the net invoiced price regardless of the form of any...

Страница 108: ...ING tab and defines how the tablet area is mapped to the display area This setting determines if the aspect of the tablet and display are the same It also determines if a 1 1 scale will be maintained...

Страница 109: ...he Graphire Cordless Mouse Landscape A tablet ORIENTATION setting In landscape orientation the tablet cable is at the top See also portrait Mapping The relationship between your Graphire tool position...

Страница 110: ...monitor screen Pop up Menu A window that displays a list of macros keystroke functions and mapping options You can customize the tool buttons of your Graphire Pen and Cordless Mouse to display this me...

Страница 111: ...cation you are running Tracking speed A setting that allows you to adjust the speed at which your screen cursor moves when your Graphire tool is in Mouse Mode USB Universal Serial Bus A hardware inter...

Страница 112: ...Click force adjustment 76 Clicking with pen 23 Control panel buttons 40 features 36 lists 39 opening 35 tabs 37 Copying settings 80 Customizing advanced eraser pressure 79 tip pressure 75 click force...

Страница 113: ...with 23 double clicking with 23 drawing with pressure 27 erasing with 28 holding 21 pointing 22 replacing the tip 33 tabs customizing 41 testing 85 using 21 Help menu 73 Holding the pen 21 Informatio...

Страница 114: ...iver downloading the latest 92 resolving conflicts 84 uninstalling 14 Specifications product 98 Graphire Cordless Mouse 99 Graphire Inking Pen 99 Graphire Pen 99 tablet 98 Tablet area 56 storing 32 wo...

Страница 115: ...82 general problems 88 Graphire tools 85 software 84 USB tablet problems 87 tablets 82 Uninstalling software 14 USB tablet problems troubleshooting 87 testing 82 WACOM International Offices 116 Warran...

Страница 116: ...t Europark Fichtenhain A9 Vancouver WA 98683 47807 Krefeld U S A Germany Telephone Telephone General 1 360 896 9833 General 49 0 2151 3614 0 Fax 1 360 896 9724 Fax 49 0 2151 3614 111 WACOM Co Ltd 2 51...

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