7
TROUBLESHOOTING
1. My smartphone cannot find any new Bluetooth devices.
a. Ensure the device has entered the pairing mode.
b. Ensure the device is within an effective working range.
2. The Bluetooth device cannot pair up.
a. Ensure your smartphone allows new connections and has not reached the
maximum number of allowed devices.
3. The device does not play music or answer calls when it is connected to a
Bluetooth smartphone.
a. Ensure your smartphone supports A2DP and HSF (Hands-Free) profiles.
b. Ensure your smartphone is within an effective working range.
4. When paired with my computer, Windows asks for a new driver. Can you supply
this?
a. We recommend you find compatible drivers for your computer online.
5. Why can I not remotely control the Pause, Play, Previous and Next functions when
music is playing?
a. This feature needs the Bluetooth device paired with the earphones to support
AVRCP (Audio / Video Remote Control Profile). Please ensure your device
supports this.
3. Siri / Google Assistant
Function
Operation
Siri / Google
Assist
Activate Siri /
Google Assist
Touch and hold either earphone’s
Multi-Function Touch Button.
Turn Off Siri /
Google Assist
Touch and hold either earphone’s
Multi-Function Touch Button.
