ViVOpay 8850 User Guide
3
Chapter 2
Installing the ViVOpay 8850
Overview
Before you connect and mount the ViVOpay 8850, you should plan the installation to conform to PCI
2.1 requirements and minimize radio frequency interference. Once you have determined the location
and mounting of the ViVOpay 8850, you can connect it to power and the POS terminal. Finally, you
should test the ViVOpay 8850 to make sure the installation is successful.
Site Planning
Two environmental considerations affect how you install the ViVOpay 8850. PCI certification has
specific restrictions on how the reader is positioned to prevent PIN theft. You should also consider
objects and devices near the reader that may affect the performance of the contactless radio
frequency antenna.
PCI PED Compliance
The ViVOpay 8850 is a PCI 2.1 certified PIN/Debit payment device. PCI 2.1 certification requires that
sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a third
party (such as another customer standing nearby, the cashier, or a security camera).
The ViVOpay 8850 has design elements, such as a recessed keypad, that meet some of these
requirements. However, to fully implement PCI 2.1 make sure you consider the following.
1.
The ViVOpay 8850 must be in a location that will NOT force a customer to enter a PIN that
can be viewed by a third party (for example, a customer must tilt or rotate the device for
better accessibility due to objects blocking a card swipe).
2.
If the ViVOpay 8850 is elevated on a mounting stand, shielding must be provided on the
mount to prevent a PIN being viewed by a third party.
3.
If the ViVOpay 8850 is mounted on a counter top, additional shielding (which can include
other devices such as a cash register as long as conditions in (1) above is met) must be
provided to ensure that the PIN cannot be viewed by a third party (including cashier and
security camera).
Verifying PCI Compliance
Before completing the installation, you must verify the ViVOpay 8850 is positioned so that the PIN
entry is not visible to other customers, the cashier behind the counter, or video surveillance cameras.
If PIN entry is visible, the ViVOpay 8850 must be repositioned or shielding added until PIN entry
cannot be observed.
These tests usually require at least two people—one to simulate entering the PIN while the other
attempts to view the keypad.
WARNING:
PCI requires that the device be mounted so that the PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner may be responsible for any losses
incurred by the customer if it can be determined that the customer’s PIN was stolen at
this location.
