16
NOTICE:
You may try to solve the following simple problems by yourself. If them cannot be solved, please contact the after-sales
department.
Problem
Possible Cause & Solution
Check whether the appliance is connected to power or whether the plug is in well contact;
Check whether the voltage is too low;
Check whether there is a power failure or partial circuits have tripped;
Failed operation
Odorous foods shall be tightly wrapped;
Check whether there is any rotten food;
Clean the inside of the refrigerator;
Odor
Long operation of the refrigerator is normal in summer;
When the ambient temperature is high;
It is not suggestible having too much food in the appliance at the same time;
Food shall get cool before being put into the appliance;
The doors are opened too frequently;
Long-time operation
of the compressor
Check whether the refrigerator is connected to power supply and whether the illuminating light is damaged;
Have the light replaced by a specialist;
Light fails to get lit
The door is stuck by food packages Too much food is placed;
The refrigerator is tilted;
Doors cannot be
properly closed
Check whether the floor is level and whether the refrigerator is placed stably;
Check whether accessories are placed at proper locations;
Loud noise
Remove foreign matters on the door seal;
Heat the door seal and then cool it for restoration (or blow it with an electrical drier or use a hot towel for
heating);
Door seal fails to be
tight
There is too much food in the chamber or food stored contains too much water, resulting in heavy defrosting;
The doors are not closed properly, resulting in frosting due to entry of air and increased water due to defrosting;
Water pan overflows
Heat dissipation of the built-in condenser via the housing, which is normal;
When housing becomes hot due to high ambient temperature, storage of too much food or shutdown of the
compressor is shut down;
Provide sound ventilation to facilitate heat dissipation;
Hot housing
Condensation on the exterior surface and door seals of the refrigerator is normal when the ambient humidity is too
high;
Just wipe the condensate with a clean towel;
Surface condensation
Buzz: The compressor may produce buzzes during operation, and the buzzes are loud particularly upon start or
stop. This is normal.
Creak: Refrigerant flowing inside of the appliance may produce creak, which is normal.
Abnormal noise
Fault Code
Fault Description
LED1 indicator and LED2 indicator
Refrigerator temperature sensor circuit
LED1 indicator and LED3 indicator
Freezer defrost sensor
LED1 indicator and LED4 indicator
Ambient temperature sensor
ERROR CODES
Troubleshooting
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