7: Troubleshooting
7
Troubleshooting
Problem
Possible causes
Solution
I cannot access the GW2020
The configured IP address or
subnet, or both on your PC is
incorrect.
Change the IP on your PC to
contact the GW2020 on
192.168.100.1/24
The GW2020 is not running its
factory configuration.
Check the config LED status.
Flashing indicates its running
its factory configuration. If it
is solid, hold in the reset
button for between 3 and 15
seconds and then release.
I cannot access the WAN
network after manual
configuration
The SIM is not inserted.
Power off the GW2020, insert
the SIM card and then power
on the GW2020.
The APN is incorrect.
Check you have configured
the correct APN.
SIM username or password, or
both are incorrect.
Check the correct SIM
username and password
settings.
There is a connection failure.
Check the status of
Connection Monitor. From the
Start page, browse to
>Advanced > Connection
monitor.
The router performance is
slow.
There is poor 4G/3G signal
strength.
Check the signal strength.
From the Start page, browse
to Status > Mobile Stats.
Move the GW2020 to a better
location and recheck signal
strength.
© Virtual Access 2014
Virtual Access GW2020 Series Router Quick Start Guide
Issue 1.8
Page 18 of 18
