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25 

Troubleshooting 

 
Please refer to the FAQ table below for easy troubleshooting. The table below describes some 
typical problems and their solutions. Please consult these guides before contacting your NVR 
dealer.   

 

PROBLEM

 

SOLUTION 

No power 

- Check power cord connection. 
- Confirm that there is power from the outlet. 
- Ensure that the power is connected to the NVR 

Motion Detection not working 

- Ensure that motion detection is enabled for that 
   

channel in the “DETECT” menu. 

No live video 

- Check the cameras cable and connections. 
- Check the monitors cable and connections. 
- Ensure you are not in playback mode. 

Turn the NVR off and power on while holding the 
SHIFT button. 

No video over the network with web 
browser or mobile 

- Make sure that Extra Stream is enabled for each 
camera on the NVR. 

No recorded video 

- Check if the HDD is installed and connected properly. 

Can‟t detect your USB flash drive 

- Use another USB flash drive to test. 
- Ensure it is formatted to FAT32. 
- Check Appendix B of User manual (on CD). 

Can‟t view the NVR images over the 
network with web browser 

 
- Ensure you have installed the ActiveX 
- Check Section 8 of User manual (on CD). 

 

 

This guide is intended as a Quick Set Up and Basic use manual only, please refer to the 
user manual on the included CD for all other details. 

 

 

 

 

   

 

Содержание NVR16PRO4

Страница 1: ... Operation IR Night view range of 20 metres Long Recording Duration 720p Resolution Intelligent Video Motion Detection Recording In Built POE Network Switch Remote Network Surveillance Backup Functions Centralise your cameras away from your NVR Easy to operate with USB Mouse or IR Remote Power and video over the same cable System Auto recovery after power loss blackout View over the internet via S...

Страница 2: ...ficient drives may cause your system to fail and void Warranty NVR Packs come with an approved Hard Drive already installed We strongly recommend using the following Seagate Hard Drives Name Model Part Number Seagate 1TB Video HDD ST1000VM002 HD1TBSN Seagate 2TB NAS HDD ST2000VN000 HD2TBSN Seagate 3TB NAS HDD ST3000VN000 HD3TBSN Seagate 4TB NAS HDD ST4000VN000 HD4TBSN ...

Страница 3: ...nitor 1 x USB Mouse To operate the NVR 1 x IR Remote Control with batteries To operate the NVR 8 x Day Night Weatherproof Bullet Cameras with Infrared LEDs 20m Range IR LEDs for Viewing in Total Darkness up to 20m B W Mode 720p Resolution 1 3 Megapixels Ideal for use Indoors and Out Power and video over one cable 8 x Day Night Weatherproof Dome Cameras with Infrared LEDs 20m Range IR LEDs for View...

Страница 4: ...eavy objects on cords or cover cords with rugs or carpet Service should be handled only by qualified technicians Rear Panel 1 240V Connect to 240V power 2 POE Connect IP Cameras here 3 VIDEO OUT BNC Analogue Video Out connection 4 MIC BNC Analogue Audio In Out connection 5 RS323 RS323 connector for optional terminal configuration 6 ALARM INPUT Alarm input panel see User Manual or Included CD for m...

Страница 5: ...tch NVR on from back of device IF necessary hold Power button for 3 seconds to turn on 5 The power LED at the front of the NVR should now be illuminated and the unit will make a loud beep sound to indicate it is powered 6 Connect the included mouse to the USB port on the front or back 7 Connecting your local network or modem to the LAN Port of the NVR we recommend doing this last step after all th...

Страница 6: ...maximum 3 STATUS LIGHTS Shows device is powered reading HDD connected to network 4 REC Manually start stop recording 5 DIRECTION CONTROLS Used to select and enter options in menus 6 ESC Go to previous menu cancel current operation 7 POWER Hold for three seconds to power on off device 8 SHIFT Switch between text entry modes Numerals English Capitals etc 9 FN Various auxiliary functions 10 USB PORT ...

Страница 7: ...ss the ESC button to return to previous menus click on the icon to enter menus Channel View Menu Moving the mouse to the top of each channel in the live view screen will show a menu From left to right Playback Show in live view the past few minutes of footage Search tag Turn on search tag Save Save the currently displayed file to USB device Camera Source Change the IP Device for this feed Close Cl...

Страница 8: ...n screen keypad Then Right click to open the menu and select MAIN MENU Select SETTING Select GENERAL Set System Time Date Format and DST Daylight Saving Time for your region Click Save before clicking OK Important If you change the date or time on your NVR after the recording function is activated the recorded data may be deleted After setting the date and time it s recommended to clear all HDD da...

Страница 9: ...and click Add Manual Adding Cameras that are not on the Inbuilt POE Ports 1 Click Manual Add 2 Enter the information about the camera if you do not know this information you must manually setup the camera on another network before connecting NOTE The NVR is designed to automatically configure the IP cameras which are camera connected to the dedicated POE Ports on the back of the device However you...

Страница 10: ...M MUST be enabled if you wish to remote access the NVR system All cameras Set to H 264 with a CIF resolution 10fps Bit Rate CBR of 320kbps To Begin Recording Once you have successfully set up the cameras exit the Menu by right clicking or pressing the CLOSE button By default the NVR will begin recording when it is properly connected to the cameras and has an installed HDD If it is recording the re...

Страница 11: ...REMOTE DEVICE 2 Click IPC CONFIG to open the IP Cameras settings 3 Here you can adjust the IP Cameras Colour Gain BLC WDR and Day Night Please ensure that Day Night is always set to Auto Failing to do so could mean the Cameras are unable to see at night or become stuck in black white during the day ...

Страница 12: ...detected before checking for motion again Region Select Select region of feed within which motion detection will occur Click and drag with the mouse to arm disarm areas of the feed Motion detected in red areas will cause recording motion will not be detected in grey areas Press ENTER to save Sensitivity Select from 1 to 6 the sensitivity of the recording 6 being the most sensitive to movement Righ...

Страница 13: ... you can select the month and day you wish to playback Any date that is highlighted blue has video available to playback 4 Once you have selected the day you can choose which cameras you wish to playback and the mode in which they will be displayed 1ch 4ch 8ch 16ch at a time 5 Finally you can select the time from the time bar at the bottom of the screen You will notice that the hours are listed fr...

Страница 14: ... backup to Choose your device and click BACKUP to continue 4 You will see the NVR Backup screen where you can choose the Camera Channel followed by the Start and End times for the section of video you wish to backup Click ADD to save your selection and repeat process for any addition video footage you wish to back up 5 Once you have selected all the video to be backed up press Start to begin the t...

Страница 15: ...e downloaded here http downloads rhinoco com au dvr Free_IP_Scanner zip 1 Open the Free IP Scanner Tool if it asks for registration just press skip as it is free to use 2 Begin the scan by clicking on 3 The Free IP Scanner will automatically detect all IP Addresses on your Computer network and display which ones are in use by listing with a Green tick beside them Those which have a red cross besid...

Страница 16: ... un tick DHCP and then enter the IP Address Subnet mask and Gateway In this example we have used 192 168 0 100 The inbuilt POE Switch uses a different IP address range that will in no way affect your network or the NVR This can be found under NETWORK SETTINGS and then double clicking on SWITCH SETTINGS While these settings can be changed we strongly recommend leaving it at its default configuratio...

Страница 17: ...off to supply power to the device 8 USB PORT Connect USB Mouse 9 LAN PORT Connect to Network Internet for remote monitoring 10 HDMI Connect to Digital Monitor with supplied HDMI cable 11 VGA Connect to monitor using VGA cable Not Supplied 12 External POE Switch Connect manually added IP Cameras here 13 POE Switch Power Connect 48v POE Switch Power here 14 Modem Connect to your modem or LAN 4 6 1 9...

Страница 18: ...e attached IP Cameras 3 The NVR will find your new IP cameras normally with a default IP Address of 192 168 0 108 You can then click on the IP Cameras Edit button to change its IP Address 4 Change the IP Cameras IP Address Subnet mask and Gateway to the new IP address range Then click Ok to save The camera IP Address must be in the same range as your NVR In this example we have used 192 168 0 101 ...

Страница 19: ...s You can then tick the new camera you wish to connect and click Add to have it connect to the NVR 6 The IP Camera will now be shown in the bottom list meaning it has been successfully added to the NVR 7 This process can now be repeated for any additional cameras ...

Страница 20: ...an Android smartphone with the gDMSS App Once you have these you can proceed to set up the Remote Access by 1 Connect your NVR to your Modem by a network cable 2 Under Main Menu Settings Network Enable DHCP or enter your local network address information 3 Exit to save 4 Now go to Main Menu Settings Network Network Settings Tick the box for P2P Then double Click P2P to open up the sub menu 5 Ensur...

Страница 21: ...Settings Tick the box for P2P Then double Click P2P to open up the sub menu 2 On your Smartphone go to MENU then Device manager and select ADD 3 Set Register Mode to P2P 4 You can now click Scan QR Code and use your phone to scan the code on your NVR 5 Enter in your devices NAME 6 Enter your Username Password and the set Live Preview and Playback to Extra 7 You can now select Start Live Preview to...

Страница 22: ...ternet connection or mobile on 3G Test your Remote Access by connecting to the NVR When you are in the same building as the NVR you will be able to connect via WIFI and use the Internal IP address of the NVR However when you are not where the NVR is and wish to connect via the internet or 3G you would use the External static IP address given to you by your Internet Service Provider Port forwarding...

Страница 23: ...e and paid services available however a free DDNS service has been built in to these DVRs This tutorial will go over how to set up your DVR to use the free DDNS service How to enable your DDNS In order to set up DDNS on your NVRPRO you will need to enable the DDNS service in the Network settings MENU SETTING NETWORK NETWORK SETTING DDNS double click Set DDNS Type to Private DDNS and Tick ENABLE SE...

Страница 24: ...nager and select ADD 2 Set Register Mode to IP DOMAIN 3 Enter in your devices NAME IP Address or DDNS and TCP Port default is 37777 4 Enter your Username Password and the set Live Preview and Playback to Extra 5 Select SAVE in the top right corner or Start Live Preview to save and connect 6 You be returned to your Live View screen where your camera feed will now be displayed 7 In the future you ca...

Страница 25: ...y IE10 is not compatible To enable ActiveX controls go to Tools Internet Options Security Custom Level Then once in the Security Settings enable all ActiveX related options Please see the settings below Important Before Setting up remote access for your DVR you will need a good understanding of computer networks If you do not please seek the assistance of a qualified I T professional ...

Страница 26: ...tors cable and connections Ensure you are not in playback mode Turn the NVR off and power on while holding the SHIFT button No video over the network with web browser or mobile Make sure that Extra Stream is enabled for each camera on the NVR No recorded video Check if the HDD is installed and connected properly Can t detect your USB flash drive Use another USB flash drive to test Ensure it is for...

Страница 27: ...s or implied or upon any other basis of liability whatsoever even the loss or damage is caused by its own negligence or fault Seller does not represent that the products it sells may not be compromised or circumvented that the products will prevent any personal injury or property loss by burglary robbery fire or otherwise or that the products will in all cases provide adequate warning or protectio...

Страница 28: ...ing possible to ensure that you are happy with your decision and that you have years of satisfaction from your NVR16PROPACK4 We take extreme care in the research design and development of our products to ensure they meet your needs Additionally we keep in close contact with our dealers Australia wide and should any problem occur we will work closely with your local dealer to see that it is resolve...

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