Now Every Call Center and Small Business
Can Afford a Fully Featured Call Distributor
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• ACD, UCD, hunt group and ring group protocols
• Does not require a KSU, PABX, ring generator
or remote displays
• Three custom recordings stored in non-volatile
memory (no batteries required):
- Day Greeting
- Pacifier Message
- Night Greeting
• Call screening option
• Custom ringing
• Intercom, transfer and 3-way calling
• Night mode
• Local and remote programming and recording
• Detects and regenerates CPC signals
• Direct call pick-up
• Statistics available through RS-232 port
• Carbon handset for local recording included
• Expandable to 10 agents
• Optional manager’s display available
Power:
120V AC/13.8V AC 1.25A, UL listed adapter provided
Dimensions:
483mm x 305mm x 44mm (19” x 12” x 1.75”)
Shipping Weight:
3.4 kg (7.5 lbs)
Environmental:
0° C to 32° C (32° F to 90° F) with 5% to 95%
non-condensing humidity
Message Lengths: Day -
30 seconds,
Night -
60 seconds,
Pacifier -
10 seconds
Sampling Rate:
64K (equivalent)
Connections:
(1) RJ-21X female jack, (2) 3.5mm (1/8”) audio
jacks, (1) carbon handset jack, (1) 9-pin RS-232 jack
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TECHNICAL
TECHNICAL
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The
ACD-10
is a stand
alone call distributor
that will distribute calls
from up to 10 incoming
C.O./PABX lines to up
to 6 individual agents.
Calls will be distributed by either ACD (Automatic Call
Distributor), UCD (Uniform Call Distributor), hunt group or ring group protocols.
If an agent is not available, the
ACD-10
can be programmed to answer calls, play an announce-
ment, and place the call on hold for the first available agent. Custom ringing indicates to the
agent that the call has been answered by the
ACD-10
.
Basic phone system features are also provided by the
ACD-10
such as transfer, intercom, 3-
way calling, as well as a RS-232 call
statistics output.
• Call centers
• Sales departments
• Field service departments
• Technical support departments
• Small businesses
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PRELIMINAR
Y
ACD-10
ACD-10
Automatic Call
Distributor
August 1, 2001
