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Troubleshooting
This section describes some common problems that you may experience when
using the monitor.
Problem
Possible Solutions
No power
• Make sure you have turned on the monitor.
Otherwise, press the
Power
button to turn on the
monitor.
• Make sure the power cord is properly and securely
connected to the monitor.
• Plug another electrical device into the power outlet to
verify that the outlet is supplying power.
Power is On, but no
image appears on the
screen
•
Make sure the video cable connecting the monitor to
the computer is properly and securely connected.
• Check for broken pins in the video cable connector.
•
Adjust the brightness and contrast settings.
• Make sure the correct input source is selected.
Wrong or abnormal
colors
• If any colors (red, green, or blue) are missing, check
the video cable to make sure it is properly and
securely connected. Loose or broken pins in the cable
connector could cause an improper connection.
• Connect the monitor to another computer.
• If you have an older graphics card, contact ViewSonic®
for a non-DDC adapter.
Screen image is too light
or dark
•
Adjust the brightness and contrast settings.
•
Reset the monitor to factory settings.
Screen image cuts in and
out
•
Make sure the video cable connecting the monitor to
the computer is properly and securely connected.
• Make sure the correct input source is selected.
• Check for broken pins in the video cable connector.
The screen image or text
is blurred
•
Adjust the resolution to the correct Aspect Ratio.
•
Reset the monitor to factory settings.
The screen is not
centered correctly
•
Adjust the resolution to the correct Aspect Ratio.
•
Adjust the horizontal and vertical controls via the OSD
Menu.
•
Reset the monitor to factory settings.
The screen appears
yellow
•
Make sure the “Blue Light Filter” is Off.
