
Chapter 8
Care, Maintenance, and Troubleshooting
Storing the Device
Rev. 001
CX300 ComXpert Operation Manual
22130634
8 - 2
February, 2022
8.1 Storing the Device
Store the device in a clean, dry place according to label specifications.
8.2 Shipping Instructions
Any device returned to the factory for calibration, service or repair must be repackaged and
shipped subject to the following conditions:
8.2.1 Return Material Authorization (RMA)
Request a Return Material Authorization (RMA) number. Do not return any products to the
factory without prior authorization from VIAVI.
Refer to the following links for relevant information:
•
To request an RMA
https://www.viavisolutions.com/en-us/support/customer-care/return-material-authoriz
ation-rma-requesRF Duplexma-request-avionics-radio-test-us
•
For general shipping information
https://www.viavisolutions.com/en-us/general-shipping-instructions-avionics-radio-te
8.2.2 Tagging the Equipment
All items shipped to VIAVI must be tagged with:
•
Owner's Identification and contact information
•
Nature of service or repair needed
•
Model Number and Serial Number
•
Return Authorization (RA) Number
8.2.3 Shipping Containers
Devices must be repackaged in original shipping containers using VIAVI packing
materials. If original shipping containers and materials are not available, contact VIAVI for
shipping instructions.
8.2.4 Freight Costs
All freight costs on non-warranty shipments are assumed by the customer. VIAVI
recommends that customers obtain freight insurance with the freight carrier when shipping
the Device. VIAVI is not responsible for cost of repairs for damages that occur during
shipment on warranty or non-warranty items.