SurfBeam® 2 Pro Portable Terminal Operations Guide
© 2014 ViaSat, Inc.
Page 8-1
All Rights Reserved
ViaSat Proprietary Information
8
R
ESHIPMENT
To ship the unit to another location, or return the unit to ViaSat for service/repair, use the carton(s) saved during the
unpacking procedure. Place your contact information inside the container in case the package is lost or misdirected
during shipping.
8.1
Return to the Factory
To prepare the unit for return to ViaSat, perform the following:
1.
Contact ViaSat’s Network Operations Center (NOC) and request a Return Material Authorization (RMA) form
and number to return the equipment. Below is ViaSat’s NOC contact information:
Phone:
Domestic:
866-659-9702
International:
+1 760-602-5656
Fax:
+1 760-929-3931
E-mail:
2.
After receiving the RMA form and number from ViaSat, complete the form, email it back to the email address
noted on the form and enclose it with the equipment. Ensure that all parts of the RMA form are complete.
3.
Do not remove any modules or attaching cables from the unit. The unit should be configured as originally
received from the manufacturer. Use the carton saved during the unpacking procedure in the applicable
installation guide if possible.
4.
If shipping from outside the USA, include a commercial invoice with the following statement: “
American
goods being returned for repair
”
NOTE
: Before returning the unit, it is important that a RMA form and number is obtained from the NOC
at ViaSat.
8.2
Packaging
To package the unit for shipment perform the following steps:
1.
Ensure that there is sufficient foam packing material in the shipping container to protect the unit from any
hard impact.
2.
Cover the unit with foam or bubble-type packing material.
3.
Place the unit in the center of the shipping container.
4.
If using a cardboard packing carton, securely tape the seams of the carton's top cover, bottom cover, and
side flaps with reinforced packing tape.
5.
Attach labels or stamp in indelible ink with the words FRAGILE DELICATE ELECTRONIC EQUIPMENT on the
top, bottom, and all sides of the container.
ATTENTION
: The unit contains parts and assemblies sensitive to damage by ESD. Ensure that the unit is
placed in an anti-static bag.
8.3
Shipping
To ship the unit, perform the following steps:
1.
Ensure an ESD label similar to the ESD caution, see Attention note below, is attached to the container.
2.
Ensure standard precautions for the shipment of delicate electronic equipment and ESD sensitivity are
observed.
3.
There are no other special shipping requirements for the unit. Any reputable surface or air-shipping carrier
may be used.
ATTENTION
: The unit contains parts and assemblies sensitive to damage by ESD. Do not ship or store
near strong electrostatic, electromagnetic, magnetic, or radioactive fields.
