Rev. 11/18/2019
LAD-EZ (6-12 STEPS), MANUAL
Copyright 2019 Vestil Manufacturing Co.
Page 20 of 20
LIMITED WARRANTY
Vestil Manufacturing Corporation (“Vestil”) warrants this product to be free of defects in material and workmanship
during the warranty period. Our warranty obligation is
to provide a replacement for a defective, original part covered
by the warranty after we receive a proper request from the Warrantee (you) for warranty service.
Who may request service?
Only a warrantee may request service. You are a warrantee if you purchased the product from Vestil or from an
authorized distributor AND Vestil has been fully paid.
Definition of “original part”?
An original part is a part used to make the product as shipped to the Warrantee.
What is a “proper request”?
A request for warranty service is proper if Vestil receives: 1) a photocopy of the Customer Invoice that displays the
shipping date; AND 2) a written request for warranty service including your name and phone number. Send requests
by one of the following methods:
US Mail
Fax
Vestil Manufacturing Corporation
(260) 665-1339
2999 North Wayne Street, PO Box 507 Phone Enter “Warranty service request”
Angola, IN 46703
(260) 665-7586
in subject field.
In the written request, list the parts believed to be defective and include the address where replacements should be
delivered. After Vestil receives your request for warranty service, an authorized representative will contact you to
determine whether your claim is covered by the warranty. Before providing warranty service, Vestil will require you to
send the entire product, or just the defective part (or parts), to its facility in Angola, IN.
What is covered under the warranty?
The warranty covers defects in the following original, dynamic parts: motors, hydraulic pumps, motor controllers,
and cylinders. It also covers defects in original parts that wear under normal usage conditions (“wearing parts”), such
as bearings, hoses, wheels, seals, brushes, and batteries.
How long is the warranty period?
The warranty period for original dynamic components is 90 days. For wearing parts, the warranty period is 90
days. Both warranty periods begin on the date Vestil ships the product to the Warrantee. If the product was
purchased from an authorized distributor, the periods begin when the distributor ships the product. Vestil may, at its
sole discretion, extend a warranty period for products shipped from authorized distributors by up to 30 days to account
for shipping time.
If a defective part is covered by the warranty, what will Vestil do to correct the problem?
Vestil will provide an appropriate replacement for any
covered
part. An authorized representative of Vestil will
contact you to discuss your claim.
What is not covered by the warranty?
The Warrantee (you) is responsible for paying labor costs and freight costs to return the product to Vestil for
warranty service.
Events that automatically void this Limited Warranty.
•
Misuse;
•
Negligent assembly, installation, operation or repair;
•
Installation/use in corrosive environments;
•
Inadequate or improper maintenance;
•
Damage sustained during shipping;
•
Collisions or other accidents that damage the product;
•
Unauthorized modifications: Do not modify the product IN ANY WAY without first receiving written authorization
from Vestil.
Do any other warranties apply to the product?
Vestil Manufacturing Corp.
makes no other express warranties. All implied warranties are disclaimed to the extent
allowed by law. Any implied warranty not disclaimed is limited in scope to the terms of this Limited Warranty. Vestil
makes no warranty or representation that this product complies with any state or local design, performance, or safety
code or standard. Noncompliance with any such code or standard is not a defect in material or workmanship.
