Vertical WAVE IP 2500, Руководство по установке

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Troubleshooting Management Console problems F
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6
Appendix F: Troubleshooting
Wave Server Installation Guide
The Win32Time service can be inadvertently re-enabled in several ways:
•
If the Wave Server is not a member of your Windows domain
: The Win32Time service
can be re-enabled if a user double-clicks on the time in the lower-right corner of the
Windows Desktop, and then on the Internet Time tab disables and re-enables
“Automatically synchronize with an Internet time server”.
•
If the Wave Server is a member of your Windows domain
: The Internet Time feature may
be enabled automatically depending on your domain settings.
Solution: If you experience this problem, check to see if the Win32Time service is enabled on
the Wave Server, and if necessary, disable it.
Troubleshooting Management Console problems
A remote access applet does not launch successfully when run from an administrator
PC.
Symptom: When this problem occurs, the text “Please close the applet below to return to the
console” is displayed, but the applet does not open below the text as expected.
This problem occurs only for remote access applets—applets which open a Remote Desktop
Connection to the associated application. (See “Remote access applets” in Chapter 2 in the
Wave
Global Administrator Guide for a list of the remote access applets.)
Solution:
This problem occurs because the ActiveX controls have been disabled, possibly as a result of a
Windows Update. To re-enable the affected ActiveX controls:
1. In Internet Explorer, click
Tools > Internet Options
.
2. On the Programs tab, click
Manage Add-ons
.
3. In the list, scroll to the following entries:
• Microsoft RDP Client Control (redist)
• Microsoft Terminal Services (redist)
4. To enable a disabled add-on, click on it and then click
Enable
.
5. Click
OK
to exit the Internet Options dialog.
6. Close and restart Internet Explorer.
Release 4.0 June 20, 2013