31
Encore Woodburning Stove
30003842
Warranty
Limited 3 Year Warranty
CFM Corporation warrants that this woodburning stove will be free
of defects in material and workmanship for a period of three years
from the date you receive it, except that the catalyst, thermostat
assembly, handles, glass door panels, cement, and gasketing shall
be warranted as described below.
CFM Corporation will repair or replace, at its option, any part found
to be defective upon inspection by a Vermont Castings, Authorized
Dealer. The customer must return the defective part or the stove, with
shipping prepaid, to the Authorized Dealer or pay for any Authorized
Dealer in-home travel fees or service charges for in-home repair work.
It is the dealer’s option whether the repair work will be done in the cus-
tomer’s home or in the dealer’s shop. If, upon inspection, the damage
is found to be the fault of the manufacturer, repairs will be authorized at
no charge to the customer for parts and/or labor.
Any woodburning stove or part thereof that is repaired or replaced
during the limited warranty period will be warranted under the terms of
the limited warranty for a period not to exceed the remaining term of the
original limited warranty or six (6) months, whichever is longer.
Limited 1 Year Warranty
The following parts of the woodburning stove are warranted to be free
of defects in material and workmanship for a period of one year from
the date you receive it: The thermostat assembly, handles, glass door
panels, cement, and gasketing. Any of these items found to be defec-
tive will be repaired or replaced at no charge, upon the return of the
part with postage prepaid to a Vermont Castings Authorized Dealer.
Any part repaired or replaced during the limited warranty period will
be warranted under the terms of the limited warranty for a period not
to exceed the remaining term of the original limited warranty or six (6)
months, whichever is longer.
Limited Catalyst Warranty
The catalyst will be warranted for a six year period as follows: If the
original catalyst or a replacement catalyst proves defective or ceases to
maintain 70% of its particulate emission reduction activity (as measured
by an approved testing procedure) within 24 months from the date the
stove is received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a re-
placement catalyst and the cost of labor necessary for its installation at
the time of replacement.
For stove purchases made after June 30, 1990, a third year
(25 - 36 months) of no charge replacement will be made when combus-
tor failure is due to thermal degradation of the substrate (crumbling of
ceramic material). The customer must pay for any in-home travel fees,
service charges, or transportation costs for returning the stove to the
Authorized Dealer.
Amount of Time
Credit Towards
Since Purchase
Replacement Cost
0 - 24 months
100%
25 - 36 months
50 %
37 - 48 months
30%
49 - 60 months
20%
61 - 72 months
10%
Any replacement catalyst will be warranted under the terms of the
catalyst warranty for the remaining term of the original warranty. The
purchaser must provide the following information in order to receive a
replacement catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determina-
tion of failure.
5. In addition, the owner must return the failed catalyst.
Exclusions & Limitations
1. This warranty is transferable; however, proof of original retail pur-
chase is required.
2. This warranty does not cover misuse of the stove. Misuse includes
overfiring which will result if the stove is used in such a manner as
to cause one or more of the plates to glow red. Overfiring can be
identified later by warped plates and areas where the paint pigment
has burned off. Overfiring in enamel fireplaces is identified by bub-
bling, cracking, chipping and discoloration of the porcelain enamel
finish. CFM Corporation offers no warranty on chipping of enamel
surfaces. Inspect your woodburning stove prior to accepting it for
any damage to the enamel.
3. This warranty does not cover misuse of the stove as described
in the Owner’s Guide, nor does it cover an stove which has been
modified unless authorized by a CFM Corporation representative in
writing. This warranty does not cover damage to the stove caused
by burning salt saturated wood, chemically treated wood, or any fuel
not recommended in the Owner’s Guide.
4. This warranty does not cover a stove repaired by someone other
than a Vermont Castings Authorized Dealer.
5. Damage to the unit while in transit is not covered by this warranty
but is subject to a claim against the common carrier. Contact
Vermont Castings Authorized Dealer from whom you purchased
your stove or CFM Corporation if the purchase was direct. (Do not
operate the stove as this may negate the ability to process the claim
with the carrier.)
6. Claims are not valid where the installation does not conform to local
building and fire codes or, in their absence, to the recommendations
in our Owner’s Guide.
7. The salt air environment of coastal areas, or a high-humidity en-
vironment, can be corrosive to the porcelain enamel finish. These
conditions can cause rusting of the cast iron beneath the porcelain
enamel finish, which will cause the porcelain enamel finish to flake
off. This warranty does not cover damage caused by a salt air or
high-humidity environment.
8. CFM Corporation shall have no obligation to enhance or update any
unit once manufactured.
IN NO EVENT SHALL CFM CORPORATION BE LIABLE FOR INCI-
DENTAL AND CONSEQUENTIAL DAMAGES. ALL IMPLIED WAR-
RANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANT-
ABILITY AND FITNESS, ARE LIMITED TO THE DURATION OF
THIS WRITTEN WARRANTY. THIS WARRANTY SUPERCEDES ALL
OTHER ORAL OR WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitations of incidential and
consequential damages or limitations on how long an implied warranty
lasts, so the above limitations may not apply to you. This warranty gives
you specific rights and you may have other rights which vary from state
to state.
How to Obtain Service
If a defect is noted within the warranty period, the customer should
contact a Vermont Castings Authorized Dealer or CFM Corporation if
the purchase was direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation,
mode of operation when defect was noted.
A warranty claim will then start in process. CFM Corporation reserves
the right to withhold final approval of a warranty claim pending a visual
inspection of the defect by authorized representatives.
