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Settings > Alerts > CallHome

Settings > Alerts > CallHome

– Manage CallHome settings.

SYNOPSIS

CallHome Disable

CallHome Enable

CallHome Registration Show

CallHome Show

CallHome Test

DESCRIPTION

The

CallHome Registration Show

command displays your appliance registration

information and your contact information. The

MyAppliance portal

is the unified

address where you register the appliance and edit registration details.

You can use the

CallHome Enable

and

CallHome Disable

commands to instruct

the appliance whether or not to send the appliance health status to Veritas Technical
Support. Veritas uses the health status to automatically open Support cases to
resolve problems faster. The functionality is enabled by default.

OPTIONS

CallHome Disable

Disable the Call Home feature. Disabling Call Home also disables the Product
Improvement Program.

CallHome Enable

Enable the Call Home feature. Enabling the feature lets you send the health
status of the appliance to Veritas Technical Support. In case of any failure,
Veritas Technical Support uses this information to resolve the issue.

CallHome Registration Show

View registration details for the appliance and the link to the

MyAppliance portal

to register and edit contact information.

CallHome Show

View the Call Home and proxy settings that are currently configured for your
appliance.

72

Main > Settings

Settings > Alerts > CallHome

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Содержание Access 3340

Страница 1: ...Veritas Access Appliance Commands Reference Guide 7 3 2 Revision 2 ...

Страница 2: ...n authorization of Veritas Technologies LLC and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID VERITAS TECHNOLOGIES LLC SHALL NOT...

Страница 3: ...page 2 The latest documentation is available on the Veritas website https sort veritas com documents Documentation feedback Your feedback is important to us Suggest improvements or report errors or omissions to the documentation Include the document title document version chapter title and section title of the text on which you are reporting Send feedback to APPL docs veritas com You can also see ...

Страница 4: ...e 15 Main Manage Software Cancel 16 Main Manage Software Delete 17 Main Manage Software Download 18 Main Manage Software DownloadProgress 19 Main Manage Software Install 20 Main Manage Software List 21 Main Manage Software Readme 22 Main Manage Software Rollback 24 Main Manage Software Share 25 Main Manage Software UpgradeStatus 26 Appendix D Main Manage Storage 27 Main Manage Storage Show 28 Main...

Страница 5: ... MemoryStatus 58 Main Monitor NetworkStatus 61 Main Monitor SDCS 62 Main Monitor Top 64 Main Monitor Uptime 65 Main Monitor Who 66 Main Monitor Hardware 67 Appendix G Main Settings 70 Main Settings Password 71 Main Settings Alerts CallHome 72 Main Settings Alerts Email 74 Main Settings Alerts Hardware 77 Main Settings Alerts SNMP 78 Main Security DeviceCertificate Export 86 Main Security DeviceCer...

Страница 6: ...Main Support FactoryReset 98 Main Support InfraServices 103 Main Support IPMI 105 Main Support Maintenance 108 Main Support Reboot 109 Main Support Services 110 6 Contents ...

Страница 7: ... configuring eth1 the Cluster Configure command for setting up the Access cluster on the appliance Access Appliance node level management For example the Network Date command for setting the date and time and the Monitor Hardware command for monitoring the node hardware For cluster level management commands that are used in the Access CLI refer to the Access Command Reference Guide See Where to fi...

Страница 8: ...Access Release Notes Veritas Access 3340 Appliance Product Description Veritas Access 3340 Appliance Hardware Installation Guide Veritas Appliance AutoSupport 2 0 Reference Guide Veritas Access Safety and Maintenance Guide Veritas Access documentation set Veritas Access documentation set The corresponding version of the Access application documentation is available on the same page of the Veritas ...

Страница 9: ...Main_Menu Appliance Access Appliance node configuration Exit Logout and exit from the current shell Manage Manage Access Appliance node Monitor Monitor appliance activities Network Network Administration Settings Change appliance settings Shell Shell operations Support Appliance Support To navigate to sub views or execute available commands type the name of the option you want from the list of ava...

Страница 10: ...eas the command parameters that are in square brackets are optional For example from the Main_Menu Settings Alerts view the following command has one mandatory parameter and two optional parameters Email SMTP Add Server Account Password Where Server is the mandatory SMTP server address and Account and Password are the optional account credentials if the SMTP server requires them 10 Overview Using ...

Страница 11: ...Main Appliance This appendix includes the following topics Appliance Status A Appendix ...

Страница 12: ...about the appliance and the current node Appliance model Access software version Appliance software version Appliance node status Access cluster name Access management console virtual IP address OPTIONS Status Show the status information about the node such as appliance model software release version and the node status 12 Main Appliance Appliance Status ...

Страница 13: ...Main Manage Cluster This appendix includes the following topics Cluster Configure B Appendix ...

Страница 14: ... clustering Make sure that you have reserved enough IP addresses for use as the physical and the virtual IP addresses of the Access cluster At least four continuous IP addresses must be reserved for each type Do not run the Configure on the current node in the following scenarios When the cluster configuration process is already running on another node of the Access appliance When the node has bee...

Страница 15: ...ics Manage Software Cancel Manage Software Delete Manage Software Download Manage Software DownloadProgress Manage Software Install Manage Software List Manage Software Readme Manage Software Rollback Manage Software Share Manage Software UpgradeStatus C Appendix ...

Страница 16: ...ing process has stopped abruptly therefore the download cannot be completed Finished The software update is downloaded completely However you must run the Software List Downloaded command to view the software updates that are available for installation Postcheck During downloading the software update splits into several files Once the split files are downloaded they need to be merged into the soft...

Страница 17: ...tware release update sometimes referred to as a patch Use the Main_Menu Manage Software List Downloaded command to obtain the list of software release updates that are downloaded OPTIONS Delete update_name Delete a specific release update Here update_name is the specific name of the update that you want to delete 17 Main Manage Software Manage Software Delete ...

Страница 18: ...SYNOPSIS Download update_name DESCRIPTION You can use this command to download a specific release update OPTIONS Download update_name Download a specific update where update_name is the name of the update that you want to download 18 Main Manage Software Manage Software Download ...

Страница 19: ...progress of an online patch download SYNOPSIS DownloadProgress DESCRIPTION Use this command to display the download progress of a software patch OPTIONS DownloadProgress Display the download progress of a software patch 19 Main Manage Software Manage Software DownloadProgress ...

Страница 20: ...tes and EEB that are available for you to install run Software List AvailablePatch command This command checks the Veritas site for the latest software update Once you find the software update or EEB that you want to install you must run the Software Download update_name command where update_name is the name of the software update After you have downloaded the software update you can now run the S...

Страница 21: ...articular appliance node OPTIONS List AvailablePatch Use this command to check the Veritas site for any software updates that are available List Details All Use this command to view all of the release updates that are available List Downloaded List downloaded software updates List Downloaded Details update_name List the detailed information of a downloaded software update List EEBs Show a detailed...

Страница 22: ...he Download command to download the release update 3 Use the List Downloaded command to list all of the downloaded release updates Note the name of the update to install To upload a software update from a local computer 1 Log in as the user admin to the appliance node 2 Use the Share Open command to open the NFS and CIFS shares so the appliance node can receive the release updates For NFS access a...

Страница 23: ...l a release update on the Access Appliance node 1 Make sure that you follow the correct Access Appliance upgrade process before you install the patch to this node 2 Use the Install command to install the release update to the node Use the name of the release update that you noted in the procedures above when you entered the List Downloaded command For more detailed information about this process s...

Страница 24: ...ll installed EEBs You can then specify which EEB you want to roll back You can only specify one EEB at a time with this command However you can use this command multiple times to roll back as many installed EEBs as you want OPTIONS Rollback eeb_name Rollback a specified EEB where eeb_name is the name of the EEB to rollback For example run the following command to roll back EEB ABC5200_EEB_1 1 2 3 ...

Страница 25: ...ppliance This operation is accomplished by opening and closing the Network File System NFS and Common Internet File System CIFS protocol shares OPTIONS Share Open Open the NFS and the CIFS shares for the directory that receives incoming patches For CIFS you must map using the appliance admin user s credentials Share Close Close the NFS and the CIFS shares for the directory that receives incoming p...

Страница 26: ...n and the upgrade status of the appliance node OPTIONS UpgradeStatus View the version and the upgrade status of the appliance node EXAMPLES The following is an example output of the Main Manage Software UpgradeStatus command abc123 Software UpgradeStatus Command backup_system_files is completed The upgrade is 21 completed 26 Main Manage Software Manage Software UpgradeStatus ...

Страница 27: ...Main Manage Storage This appendix includes the following topics Manage Storage Show Manage Storage Scan Manage Storage Erase D Appendix ...

Страница 28: ... disk name Note For the System disk the Disk name column shows the 32 character disk ID instead of the Access disk name The System disk is an internal disk that belongs to the node that you are currently on Type The disk type is Configuration Data or Fencing Capacity The disk size in MB or TB Nodes If it is the system disk that locates on the node this column shows the node host name If it is a sh...

Страница 29: ...fresh the storage disks and devices information SYNOPSIS Scan DESCRIPTION This command enables you to refresh the storage disks and devices information OPTIONS Scan Use to refresh the storage disks and devices information 29 Main Manage Storage Manage Storage Scan ...

Страница 30: ...m for overwriting the data on the disks View disk erasure tasks in progress You can also view the disk erasure history for each storage disk on the appliance Abort the disk erasure operation OPTIONS Erase Configure Configure disk erasure to erase all the disks on the appliance shared storage This command requires you to enter the pass algorithm to be used The available options are 1 3 and 7 Erase ...

Страница 31: ...Note When you abort a disk erasure operation any erasure progress on the disk is lost You must configure disk erasure again to erase the disk 31 Main Manage Storage Manage Storage Erase ...

Страница 32: ...Network Date Network DNS Network Gateway Network Hosts Network IPv4 Network IPv6 Network SetProperty Network Show Network TimeZone Network NetStat Network NTPServer Network Unconfigure Network VLAN Network TraceRoute Network Ping Network Hostname Show Network Proxy E Appendix ...

Страница 33: ...teway command to add the routing information for default route or to add route for VLAN interfaces OPTIONS Configure IPAddress Netmask GatewayIPAddress InterfaceNames Configure the IP address and default gateway for the appliance The command configures the IP address and sets the default gateway Where IPAddress is the IPv4 address Netmask is the netmask GatewayIPAddress is the default gateway IP a...

Страница 34: ... is the name of the month Day is the day of the month and has a range of one to 31 The variable HHMMSS is the hour minute and seconds in a 24 hour format and the fields are separated by semi colons for example HH MM SS The variable Year is the current year and the range for this field is 1970 through 2037 The following is sample entry for this command Date Set Apr 29 23 44 34 2011 Date Show Show t...

Страница 35: ...a domain name to the DNS search list Set the appliance DNS domain name Show the current DNS information OPTIONS DNS Add NameServer IPAddress Add a DNS nameserver to the DNS configuration Where IPAddress is the IP address of the DNS name server DNS Add SearchDomain DomainName Add a DNS search domain to the configuration Where DomainName is the target domain to add for searching DNS Delete Domain De...

Страница 36: ...rch domain from the configuration Where IPAddress is the IP address of the DNS name server DNS Domain Name Set the appliance domain name where Name is the domain name of the appliance DNS Show Show the current DNS information 36 Main Network Network DNS ...

Страница 37: ...GatewayIPAddress TargetNetworkIPAddress Netmask InterfaceName Add a route to a kernel routing table Where the GatewayIPAddress variable is the new IPv4 gateway address The TargetNetworkIPAddress is the target network IPv4 address The Netmask variable is the target network netmask and InterfaceName is the interface name The TargetNetworkIPAddress Netmask and InterfaceName are optional when you set ...

Страница 38: ...lt gateway Gateway Add 10 180 1 1 Use the following example to add a route to the destination network 192 168 2 0 Gateway Add 191 168 2 1 192 168 2 0 255 255 255 0 Gateway Add 9ffe 49 6ffe 64 eth1 Use the following example to delete the default gateway Gateway Del default Use the following example to delete a route to the destination network 10 180 0 0 or 6ffe 64 Gateway Delete 10 180 0 0 Gateway ...

Страница 39: ...o use this command to add or delete an IP address from the hosts file OPTIONS Hosts Add IPAddress FQHN ShortName Add an IP address to the host name mapping IPAddress is the IPv4 or IPv6 address to add FQHN is the fully qualified host name And ShortName is the short host name Hosts Delete IPAddress Delete an IP address from the host name mapping IPAddress is the IPv4 or the IPv6 address to be delet...

Страница 40: ...t repeat the command for each network that you want to add OPTIONS IPv4 IPAddress NetMask InterfaceNames Change the IPv4 address of a network interface Where IPAddress is the name of the new IPv4 address The NetMask variable is the name of the netmask The InterfaceNames parameter is a comma separated list of interface names The InterfaceNames field is optional If an interface name is not provided ...

Страница 41: ...Names Change the IPv6 address of a network interface Where IPAddress is the IPv6 address Prefix is the prefix length and InterfaceNames is the name of the device The InterfaceNames parameter is a comma separated list of interface names The InterfaceNames parameter is an optional field If an interface name is not provided the command searches for an interface and configures it EXAMPLES Use the foll...

Страница 42: ...such as 1500 for the MTU OPTIONS SetProperty InterfaceName Property Value Set Ethernet interface property Enter the name of the interface name in the InterfaceName variable An example of this value is eth1 The Property variable is the property name such as mtu The Value variable is the property value for example 1500 The following is sample entry for this command SetProperty eth1 mtu 1500 This com...

Страница 43: ... Use this command to list the network properties OPTIONS Show Configuration Display the network interface properties Show Properties InterfaceNames Display the network properties The InterfaceNames is an optional parameter Show Status View the following network status information Device status Routing status 43 Main Network Network Show ...

Страница 44: ...mmand to set time zone for which your appliance is located You can reset the time zone to the Coordinated Universal Time UTC or show the currently configured time zone OPTIONS TimeZone Reset Reset the time zone to UTC TimeZone Set Set the time zone TimeZone Show Show the currently configured time zone 44 Main Network Network TimeZone ...

Страница 45: ...various network related information such as network statistical information OPTIONS NetStat a Examine network connections for all interfaces textually NetStat an Examine network connections for all interfaces numerically NetStat ia Examine network interface stats NetStat s Examine network summary stats for all interfaces numerically 45 Main Network Network NetStat ...

Страница 46: ...this command you can to do the following Add an NTP server to the sync time Delete an NTP server Show the known NTP Servers OPTIONS NTPServer Add Server Add an NTP Server Where Server is the name of the server to add NTPServer Delete Server Delete an NTP Server Where Server is the name of the server to delete NTPServer Show Show the known NTP Servers 46 Main Network Network NTPServer ...

Страница 47: ...t down the interface This network interface can be a physical interface or a VLAN interface OPTIONS Unconfigure InterfaceNames IPAddress Remove the IP address and shut down the interface InterfaceNames is the name of the interface IPAddress is the IPv4 address IPAddress is an optional parameter The InterfaceNames can be a VLAN interface or a ethernet interface 47 Main Network Network Unconfigure ...

Страница 48: ...rst unconfigure the IP address and then tag a VLAN to it To unconfigure the IP address run the Network Unconfigure command Use the VLAN Show command options to view the properties and statuses of your network interfaces OPTIONS VLAN Delete VLANID Delete a protocol based VLAN Here VLANID is a numeric identifier for a tagged VLAN If the VLAN interface is configured with an IP address you must first ...

Страница 49: ...NID and InterfaceNames are mandatory variables whereas IPAddress and Netmask are optional parameters EXAMPLES The following is an example of information that is displayed when you run the Main Network VLAN Show Properties command nb appliance Network VLAN Show properties Card vlan12 PLUGGED UP BOOTPROTO static DESCRIPTION test DEVICE vlan12 ETHERDEVICE eth1 ETHTOOL_OPTIONS undef IPADDR 10 10 10 10...

Страница 50: ...SPEED 1Gb s VIRTUAL_DEV undef VLANCOUNT 0 ADMINPORT No VIRTUAL No IPADDR_V6 undef 50 Main Network Network VLAN ...

Страница 51: ...net routers that a packet takes as it travels from the appliance to the destination IP address or host OPTIONS TraceRoute Host Display the network route that a packet took to a destination host name or the IPv4 or IPv6 address of the target computer Where Host is the hostname or the IPv4 or IPv6 address of the target computer 51 Main Network Network TraceRoute ...

Страница 52: ... a small packet of information to a hostname or an IP address to test network communications It then provides information on how long the packet took to come back to its origin OPTIONS Ping Host Send a small packet of ICMP ECHO_REQUESTs to a host name or an IPv4 or IPv6 address of the target computer to test the network communications Where Host is the hostname or the IPv4 or IPv6 address of the t...

Страница 53: ...Network Hostname Show View the appliance node hostname SYNOPSIS Hostname Show DESCRIPTION This command enables you to view your appliance node hostname OPTIONS Show Display the host name 53 Main Network Network Hostname Show ...

Страница 54: ... appliance Show the current proxy settings and status of the proxy for this appliance OPTIONS Proxy Set Proxy Tunnel Username Configure the proxy for this appliance By default the proxy is enabled automatically after the configuration Proxy Specifies the proxy server address and port number 0 65535 Use a host name or an IPv4 IPv6 address for the proxy server A colon is required between the server ...

Страница 55: ...elOn admin Enter password for user admin Enter password for user admin again Info The default proxy server is set successfully The following is an example output of the Proxy Show command abc Network Proxy Show Proxy server Access port User Tunnel Status 10 182 27 100 3128 mukesh On Enabled The following is an example output of the Proxy Enable command abc Network Proxy Enable Info Enabled connect...

Страница 56: ... yes no yes Info The default proxy server is unset successfully 56 Main Network Network Proxy ...

Страница 57: ...Main Monitor This appendix includes the following topics Monitor MemoryStatus Monitor NetworkStatus Monitor SDCS Monitor Top Monitor Uptime Monitor Who Monitor Hardware F Appendix ...

Страница 58: ... MemoryStatus total used free shared buffers cached Mem 8065028 6617948 1447080 0 347384 5111668 buffers cache 1158896 6906132 Swap 10993656 0 10993656 Total 19058684 6617948 12440736 total used free shared buffers cached Mem 8065028 6617940 1447088 0 347384 5111664 buffers cache 1158892 6906136 Swap 10993656 0 10993656 Total 19058684 6617940 12440744 total used free shared buffers cached Mem 8065...

Страница 59: ...24 0 347384 5111716 buffers cache 1159204 6905824 Swap 10993656 0 10993656 Total 19058684 6618304 12440380 total used free shared buffers cached Mem 8065028 6618148 1446880 0 347384 5111712 buffers cache 1159052 6905976 Swap 10993656 0 10993656 Total 19058684 6618148 12440536 total used free shared buffers cached Mem 8065028 6617636 1447392 0 347384 5111720 buffers cache 1158532 6906496 Swap 10993...

Страница 60: ... buffers cache 1159104 6905924 Swap 10993656 0 10993656 Total 19058684 6618212 12440472 60 Main Monitor Monitor MemoryStatus ...

Страница 61: ...s out KB s in KB s out KB s in KB s out KB s in KB s out 0 00 0 00 0 00 0 00 18 27 0 42 0 00 0 00 0 00 0 00 0 00 0 00 19 11 0 26 0 00 0 00 0 00 0 00 0 00 0 00 5 40 0 26 0 00 0 00 0 00 0 00 0 00 0 00 14 69 0 26 0 00 0 00 0 00 0 00 0 00 0 00 11 07 0 26 0 00 0 00 0 00 0 00 0 00 0 00 21 99 0 26 0 00 0 00 0 00 0 00 0 00 0 00 15 97 0 26 0 00 0 00 0 00 0 00 0 00 0 00 22 95 0 26 0 00 0 00 0 00 0 00 0 00 0...

Страница 62: ...s FileNumber file_number command to set the number of SDCS audit files that are maintained Use the Audit SetSettings RetentionPeriod days command to set the number of days that the audit files are maintained Use the Audit ShowSettings command to view the retention period days of the audit files Use the Audit View command and options to filter and display the audit log based on available criteria A...

Страница 63: ...th a brief description of each code Audit View Filter criteria View the audit records that match the filter criteria Audit View Severity severity_code Retrieve the audit records that match the given severity Each event is represented by a one letter code that appears in the SDCS audit log You can view the available codes using the Audit View SeverityCodes command Audit View SeverityCodes Display t...

Страница 64: ...m 19630064 total 17126507 free 16448444 used 8587128 buff cache KiB Swap 10240000 total 10240000 free 0 used 17844412 avail Mem PID USER PR NI VIRT RES SHR S CPU MEM TIME COMMAND 162533 root 20 0 0 0 0 Z 7 6 0 0 0 00 39 fusemnt_res_scr 4510 rabbitmq 20 0 18 122g 108516 4748 S 6 6 0 1 108 56 56 beam smp 20926 root 20 0 1201028 26468 2812 S 5 6 0 0 99 31 51 sisidsdaemon 151723 root 20 0 159492 4348 ...

Страница 65: ...ESCRIPTION Use this command to display the uptime statistics for the current host OPTIONS Uptime Prints the current time how long the system has been running the number of users currently logged in which may include the same user multiple times and system load averages 65 Main Monitor Monitor Uptime ...

Страница 66: ...e logged in EXAMPLES The following is an example of information that is displayed when you run the Main Monitor Who command abc123 Monitor Who 10 44 37 up 1 day 23 05 5 users load average 0 01 0 02 0 05 USER TTY LOGIN IDLE JCPU PCPU WHAT admin tty1 Mon11 46 59m 0 11s 0 01s login admin admin pts 0 Mon11 46 41m 0 09s 0 18s sshd admin priv admin pts 1 Mon12 46 40m 0 11s 0 18s sshd admin priv admin pt...

Страница 67: ...ify Veritas Technical Support of the errors View the performance and status of various hardware components of the appliance node and the attached storage OPTIONS Hardware ShowComponents Display all the hardware components and items of an appliance node Hardware ShowErrors Display all the errors that are related to hardware status Hardware ShowHealth Appliance Item The following options are availab...

Страница 68: ...isplayed for all the storage shelves To check the expansion shelf IDs use the Main Monitor Hardware ShowComponents command The following options are available for the Item parameter The default value is ALL All Fan Disk Power Temperature Product Volume VolumeGroup all For example to view the status of fan on the expansion storage shelf with an ID of 1 run the following command Hardware ShowHealth ...

Страница 69: ...age Shelf Connections Information ID Appliance Port Primary Storage Shelf Port Status State SAS HBA 0 Slot1 Port1 Controller B Port 0 Connected OK SAS HBA 0 Slot1 Port2 Controller A Port 0 Connected OK SAS HBA 1 Slot4 Port1 Controller B Port 1 Connected OK SAS HBA 1 Slot4 Port2 Controller A Port 1 Connected OK 69 Main Monitor Monitor Hardware ...

Страница 70: ... the following topics Settings Password Settings Alerts CallHome Settings Alerts Email Settings Alerts Hardware Settings Alerts SNMP Security Certificates DeviceCertificate Export Security Certificates DeviceCertificate Import G Appendix ...

Страница 71: ...s At least eight characters are required At least one lower case character a z and one number are required Dictionary words are not allowed The last seven passwords cannot be reused The new password cannot be similar to the current and previous passwords OPTIONS Password UserName Change the password on your appliance node UserName is the name of the user 71 Main Settings Settings Password ...

Страница 72: ...ritas uses the health status to automatically open Support cases to resolve problems faster The functionality is enabled by default OPTIONS CallHome Disable Disable the Call Home feature Disabling Call Home also disables the Product Improvement Program CallHome Enable Enable the Call Home feature Enabling the feature lets you send the health status of the appliance to Veritas Technical Support In ...

Страница 73: ...CallHome Test Validate whether or not the appliance is able to send Call Home information to Veritas Technical Support 73 Main Settings Settings Alerts CallHome ...

Страница 74: ...his command to add replace or show the email address that the appliance uses You can use this command to define one or more emails OPTIONS Email Hardware Add Addresses Add or append a hardware administrator s email account for Access Appliance to use Where Addresses is the user s email address To define multiple emails separate them with a semi colon Email Hardware Delete Addresses Delete a hardwa...

Страница 75: ...of the account that was used or the authentication to the SMTP server The Password option is the password for authentication to the SMTP server Email SMTP Delete Delete the SMTP server that Access Appliance uses Email SMTP Enable Enable the SMTP server that Access Appliance uses Email Software Add Addresses Add or append a software administrator s email account for Access Appliance to use Where Ad...

Страница 76: ...your appliance Follow the prompted error messages to troubleshoot if the test email is not received 76 Main Settings Settings Alerts Email ...

Страница 77: ...nd and receive alerts when the disk space of any partition passes this threshold value OPTIONS Hardware DiskspaceThreshold Set DiskThreshold Set a threshold value for the disk space The default value for diskspace threshold is 80 Here the DiskThreshold variable defines a threshold value for the disk space in the range 1 99 in percent Hardware DiskspaceThreshold Show View the threshold value that i...

Страница 78: ...rs and the changes that were made to the SNMP information You can use this command to enable and disable SNMP notifications for appliance monitoring When you create and enable an SNMP community you enable appliance monitoring to occur on the appliance node through the SNMP protocol Notifications or traps are programmed to occur on the appliance node In addition you can use this command to see the ...

Страница 79: ...r command then default values for Community and Port are displayed and no value is displayed for Server SNMP ShowMIB Display the contents of the Management Information Base MIB file This file contains the notification traps that are configured to monitor the appliance EXAMPLES You can use either of the following methods to configure a public SNMP community on port 8080 The example uses the Communi...

Страница 80: ...NTIFIER applianceMonitoringMib 1 software OBJECT IDENTIFIER applianceMonitoringMib 2 system traps vrtssystemName OBJECT TYPE SYNTAX DisplayString SIZE 0 80 MAX ACCESS read only STATUS current DESCRIPTION System Name systems 1 vrtsfanTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps fan failures systems 3 vrtspowerTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS cur...

Страница 81: ...s 8 vrtsraidgroupTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps raid failures systems 9 vrtsenclosurefanTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps enclosure fan failures systems 10 vrtsenclosurepowerTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps enclosure power failures systems 11 vrtsenclosuretempe...

Страница 82: ...PTION Traps firmware failures systems 15 vrtspciTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps pci failures systems 16 vrtsnetworkcardTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps network card failures systems 17 vrtsvolumeTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps volume failures systems 18 vrtsbb...

Страница 83: ...TION Traps StorageArray HealthStatus failures systems 22 vrtsdimmTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps Dimm failures systems 23 vrtsiscsiTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps Iscsi failures systems 24 vrtsethernetTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Traps Ethernet failures systems ...

Страница 84: ...wareUpdateFailedRollbackSuccessTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Software update failed but rollback was successful trap software 5 vrtssoftwareUpdateFailedRollbackFailedTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Software update and rollback failed trap software 6 vrtsrollbackSuccessTrap NOTIFICATION TYPE OBJECTS vrtssystemName S...

Страница 85: ...ECTS vrtssystemName STATUS current DESCRIPTION Disk performance alert trap software 10 vrtscollectorserviceTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION Collector plugin loading failed trap software 11 vrtsassetTagTrap NOTIFICATION TYPE OBJECTS vrtssystemName STATUS current DESCRIPTION AssetTag software 12 END 85 Main Settings Settings Alerts SNMP ...

Страница 86: ...ppliance node and is included as part of the original factory image The device certificate is not included on the USB drive that is used to reimage the appliance node OPTIONS Export EnterPasswd PathValue Use this command to export the device certificate The EnterPasswd field is used to answer the question Do you want to enter a password You must enter a value of yes or no in this field In addition...

Страница 87: ...tificate to a specified location OPTIONS Import EnterPasswd PathValue Use this command to import the device certificate The EnterPasswd field is used to answer the question Do you want to enter a password You must enter a value of yes or no in this field In addition you must specify a path that defines where you want to place the imported credentials 87 Main Settings Security Certificates DeviceCe...

Страница 88: ...the following topics Support DataCollect Support Logs Support RAID Support Shutdown Support Storage Reset Support Test Support FactoryReset Support InfraServices Support IPMI Support Maintenance Support Reboot Support Services H Appendix ...

Страница 89: ...rformance logs Gathering command output logs Gathering dmidecode logs Gathering ipmitool sel list logs Gathering ipmitool sel writeraw logs Gathering fwtermlog logs Gathering AdpEventLog logs Gathering smartctl logs Gathering ipmiutil command output Gathering BMC Debug logs Gathering Seagate storage array logs Gathering cpu information Gathering memory information Gathering os logs Gathering dfinf...

Страница 90: ...thering Test Hardware logs Gathering Access product logs All logs have been collected in tmp DataCollect zip Log file can be collected from the appliance shared folder abc123example Share can be opened using Main Support Logs Share Open The Log files DataCollect xxxXXXXX 20180122233305 tar gz collected from the a The data transmission may complete in several minutes or longer due to file s End of ...

Страница 91: ...rectories ls List the directories and files tree Provides a tree view of the directories and files cd DIR Use to change the directory where DIR is the directory name For example you can use cd cd and cd less FILE Provides a read only view of a file You must enter the letter q or quit to exit this view exit quit Enables you to exit the log shell help Use either of these two commands to display help...

Страница 92: ...mmand to display log files for specific job or by a set duration of time OPTIONS Browse Use the show the appliance logs on the current node Share Use to extract the CIFS and the NFS shares for the logs For CIFS you must map the share using the appliance admin user s credentials VxLogView Minutes minutes_ago Display debug information from the log files using time in minutes as the criteria by which...

Страница 93: ...re imaged or factory reset Use the RAID Clear command to remove external RAID storage that includes only the LUNs and volume groups OPTIONS RAID Clear This command removes all data on the storage and resets the disk RAID configuration It also reassigns all the host spare disks The RAID volume groups are completely cleared out and then re created The complete operation results in an initialization ...

Страница 94: ...rn off the system SYNOPSIS Shutdown DESCRIPTION Use the command to turn off the system and power off the appliance node OPTIONS Shutdown Use to turn off the current system and power off the appliance node 94 Main Support Support Shutdown ...

Страница 95: ...se the Storage Reset command to delete the data on the attached storage that is shared among the appliance nodes This command is available when the appliance node is in a factory install state An appliance node is in a factory install state when it has not been configured 95 Main Support Support Storage Reset ...

Страница 96: ... the status of various hardware components Test Software Use this command to test the current status of the various appliance software components EXAMPLES The following is an example of information that is displayed when you run the Main Support Test Software command abc cluster_01 Support Test Software Starting self test at Thu Jan 25 00 16 12 2018 Running validation tests on the host abc cluster...

Страница 97: ...Testing the LUNs PASS Testing the S3 service PASS Testing the Access services PASS Validation tests are complete Appliance self test result PASS 97 Main Support Support Test ...

Страница 98: ...s reset to the initial default value Note This command only applies to the current single node If you want to reset the entire cluster you must reset each node in the cluster one at a time For more information see the Veritas Access Appliance Getting Started Guide OPTIONS FactoryReset Use this command to reset the node to the factory default settings FactoryReset ResetAll Use this command to reset...

Страница 99: ...To begin a factory reset from the appliance node shell menu 1 Open an SSH session and log on to the appliance node as an administrator 99 Main Support Support FactoryReset ...

Страница 100: ...sconnect the Ethernet cables connecting the node to the cluster Once the factory reset is complete you may need to upgrade the appliance software before you add the node back into the cluster This is to make the two nodes have the same appliance software version Full cluster reset Use this mode if you want to reset the entire cluster and delete all data on the attached storage Requirements You mus...

Страница 101: ... resetting the entire cluster Select no when you are resetting the first node Select yes when you are resetting the last node Do you want to reset the storage configuration and delete the data on the attached storage as part of the factory reset Select no if you are resetting just a single node and want to preserve the cluster yes no no no A system restart is required to complete the factory reset...

Страница 102: ...o the node Current Version Reverted Version Access 7 3 1 Access 7 3 1 Appliance 7 3 1 Appliance 7 3 1 4 The following warning appears If you want to begin the factory reset operation enter yes WARNING The node is ready for factory reset This process cannot be reversed Do you want to proceed yes no no yes The following summary messages appear as the factory reset continues Info Running factory rese...

Страница 103: ...rt InfraServices view You can use these commands to monitor start and stop the infrastructure services Note The infrastructure service commands are mainly used for troubleshooting and support These should be used under the guidance of Technical Support Stopping the infrastructure services may lead to failure of running operations OPTIONS Show All Show the status of all the infrastructure services ...

Страница 104: ... service Show Database Show the status of the database Start Database Start the database Stop Database Stop the database Show MessageQueue Show the status of the message queue service Start MessageQueue Start the message queue service Stop MessageQueue Stop the message queue service Show Webserver Show the status of the web server service Start Webserver Start the web server service Stop Webserver...

Страница 105: ...connection Use the IPMI commands to Configure IPMI sub system View the current IPMI settings Reset the IPMI Add users Delete users List users OPTIONS IPMI Network Configure This command is used to configure the IPMI sub system using the IPMI port IPMI Network Show This command is used to view the current IPMI port information IPMI Reset This command is used to reset the IPMI You must reset IPMI on...

Страница 106: ...onnects all current IPMI users Are you sure you want to reset the IPMI yes no yes In case other users are not affected type yes and press Enter to continue The following message is displayed Info The IPMI is being reset Info Wait for two minutes before attempting to reconnect to the IPMI console If you cannot access the IPMI console the appliance must be shut down and then restarted First schedule...

Страница 107: ...nd Support IPMI User Delete abc User abc has been deleted successfully The following information is displayed after you run the IPMI User List command Support IPMI User List User name Anonymous User User privilege ADMIN User name sysadmin User privilege ADMIN User name root User privilege ADMIN 107 Main Support Support IPMI ...

Страница 108: ...rd Main Settings Password UserName In this case the user name is maintenance If you require customer support to resolve an issue you may be required to provide this password to your support representative In addition if you change this password and then run the FactoryReset command this password is reset to the initial default value OPTIONS Maintenance Used to enter an interactive shell menu that ...

Страница 109: ...ystem on the appliance node You cannot use this command to restart another system remotely OPTIONS Reboot Force Use this command to restart the system The Force parameter forces the system to restart even if services are not able to be stopped Use this parameter if a previous attempt failed 109 Main Support Support Reboot ...

Страница 110: ...view Enter the Support Services view and then you can use these commands to control the Access services on the appliance node and view the service status OPTIONS Show Show the Access services on all the nodes in the cluster Start Start the Access services on the appliance node Stop Stop the Access services on the appliance node 110 Main Support Support Services ...

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