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Basic Trouble Shooting
SYMPTOMS
CAUSES
SOLUTIONS
Throttle and pedal assist not
working
⚫
Battery off
⚫
Turn on battery
⚫
Battery installation
⚫
Reseat battery
⚫
LCD display not on
⚫
Turn on LCD display
⚫
Discharged battery
⚫
Charge battery
⚫
Brake sensors engaged
⚫
Inspect brake lever
Reduced speed
⚫
Low battery power
⚫
Charge battery
Reduced battery range
⚫
Low battery power
⚫
Charge battery
⚫
Low tire pressure
⚫
Inspect tire
⚫
Heavy load on bike
⚫
Adjust bike load
⚫
Driving on rough terrain
⚫
Adjust route
⚫
Using throttle only
⚫
Include pedal assist
Battery does not charge
⚫
Charger
not
properly
connected
⚫
Inspect connections
⚫
Battery temperature
⚫
Read the user manual for best
practices
⚫
Damaged charger
⚫
Replace charger
⚫
Issue with battery
⚫
Contact Support Team
E-bike making strange noises
⚫
Loose hardware
⚫
Tune-up and inspection needed
⚫
Issue on drivetrain
⚫
Maintenance needed
⚫
Issue with motor
⚫
Contact Support Team
