Maintenance, Troubleshooting and Warranty
Troubleshooting
346
Dimension 3100 Manual
Rev. D
18.2 Troubleshooting
The Dimension 3100 system is very reliable and generally will not need adjustment once properly
calibrated, nor is it likely to develop a problem due to use. In most cases any problems that occur
can be linked to some external event.
Some typical examples of such events are:
•
Lighting storms that cause power transients can damage circuit boards.
•
Fluid spills on electrical components can cause damage.
•
Improper installation of the air table when relocating the instrument to a new room can
cause noise in the data.
•
Improper signal cable installation when relocating the instrument can cause problems.
•
After relocating the instrument to a new room, the data may exhibit noise. The room
itself may have excessive floor vibration or acoustic noise.
•
Installing a new board other than what is needed to operate the instrument via the
computer can cause the software to not load correctly or a hardware conflict within the
computer system.
18.2.1 Alarms and Error Messages
Alarms
The D3100 stage controller will produce a high-pitched noise if it is tilted more than 45 degrees.
There are mechanical pumps that need to be kept level in order to properly work.
The D3100 stage controller alarm will also sound if the internal temperature exceeds 40°C. The
illuminator inside the controller can cause the inside temperature to rise beyond this point if the
ventilation to the controller is restricted. The air inlet screen on the front of the controller may
become clogged in a dusty environment.
Software Error Messages
•
“
Illuminator port timed out
” – The serial port connected to the D3100 stage controller
is not connected or is not communicating properly.
•
“
Stage not initialized
” – The serial port connected to the D3100 stage is not connected
or is not communicating properly
•
“
Stage controller error
” – The serial port connected to the D3100 stage is not
communicating properly.
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