
VARI
❋
LITE® - VL2000™ S
POT
L
UMINAIRE
S
ERVICE
M
ANUAL
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Customer Service
Our Goal
At Vari-Lite, we are committed to providing you the highest quality in customer
service. Our comprehensive resources are available to help your business succeed and
ensure you get the full benefit of being a Vari-Lite customer. Whether your needs are
telephone/troubleshooting assistance, product training or technical service, our full-
time staff of experienced professionals are on-hand to provide support.
How to Reach Us
For assistance in your area, call the dealer from which your product(s) were
purchased.
or
Contact an Authorized Service Center.
or
Contact the Vari-Lite Customer Service Department, 9am - 6pm CST Monday through
Friday, at the following:
phone: 1-877-VARI-LITE (1-877-827-4548)
fax: 214.630.5867
email:
Additional Resources
For additional resources and documentation, please visit our website at:
www.vari-lite.com
and follow the Support link.
Technical Bulletins and Notices
Technical bulletins concerning the latest changes to VARI
❋
LITE equipment are issued
from the Dallas, Texas USA office. They are documentation supplements that contain
procedures for equipment upgrades, retrofits, and repairs not found in the existing
manuals. Operator technical bulletins are also issued to document changes in control
software. Technical bulletins are integrated into the appropriate equipment manuals as
those manuals are revised. Bulletins are categorized by assembly or subassembly, and
identified by a number such as S2K-001 (VL2000 series luminaire Technical Bulletin
number 1).
Technical notices are also issued from the Dallas, Texas USA office. They are non-
procedural documents that contain information regarding product support issues,
current equipment problems, software bugs, and documentation corrections. All
technical notices begin with the prefix TN and are numbered sequentially, such as TN-
138 (Tech Notice number 138).
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