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Warranty
Storz & Bickel GmbH & Co. KG as
seller hereby guarantees the cus-
tomer that the product will be free
from defects in accordance with the
specifications of German law, and
pursuant to our General Terms and
Conditions (GTC), upon which the
purchasing agreement are based. Of
course, Storz & Bickel will only be
subject to a warranty obligation if the
customer has purchased the products
directly from us. If products are pur-
chased from third parties, warranty
claims may only be asserted against
these third parties, and Storz & Bickel
cannot provide any information on the
content of such claims.
In clarification, we would like to note
once again here that the warranty
extends only to correcting such initial
defects that exist despite proper han-
dling of the product in consideration
of this Instructions for Use and further
information provided to users. Normal
wear or tear to the products is not con-
sidered a defect under warranty law. If
the customer has commissioned third
parties with completing maintenance
or repair of the product, or if the cus-
tomer uses external products, Storz &
Bickel’s warranty obligations will only
exist if the customer can prove that the
defect was not caused by use of the
external service or external product.
Storz & Bickel will decide at its own
discretion whether to correct a defect
covered to warranty law through re-
pair or by delivering a new product to
the customer.
Any warranty claims must be di-
rected to Storz & Bickel GmbH, In
Grubenäcker 5-9, 78532 Tuttlingen.
Please send the complete defective
item to us, not disassembled, with in-
voice. Please use external packaging
that would prevent any damage dur-
ing transportation.
In order to avoid misunderstandings,
we would like to note that all informa-
tion on our products provided in this
Instructions for Use or elsewhere
does not represent any guarantee of
features or durability, unless we have
expressly referred to a guarantee for
such features or durability.
Liability
Storz & Bickel shall be liable for any
damages caused to the customer by
our products in accordance with Ger-
man law and pursuant to our GTC. Un-
der said provisions, we are only liable
for damages caused by intentional ac-
tion or gross negligence, unless such
damages involve death, personal
injury, or injury to health, or if the in-
jury is related to a cardinal contractual
obligation. In such cases, we will also
be liable to the customer for simple
negligence.
13. WARRANT Y, LIABILIT Y, REPAIR SERVICE
13. WARRANTY, LIABILITY, REPAIR SERVICE
Repair Service
In addition to our warranty obligations,
we offer competent repair service to
our customers. We will promptly re-
pair any defective products made by
us after we have informed the custom-
er of estimated costs and obtained
customer approval.
Copyright
This document is copyright protected,
and may not be used either in whole
or in part pursuant to Sections 15 et
seqq. UrhG (German Copyright Act)
without prior written approval of Storz
& Bickel.
