5
Fault Finding
No light or low light level from the flame effect but fan and heater element are working:
Most likely due
to a lamp failure. Check and change any defective lamp as described above. If the lamps are not defective
and are correctly screwed into the holders but the fault persists get expert advice.
No heat but the fan and flame effect light are working:
The thermal safety cut-out may have operated.
The cut-out will operate if the fan air outlet is obstructed. Switch the stove off, disconnect the mains plug
from the socket and allow the stove to cool. Look for and remove any obstruction if possible. If an
obstruction can not be removed, or if the cut-out operates for some other reason, leave the stove switched
off and get expert advice.
No heat or flame effect light and the fan is not working:
Check that the fuse in the stove plug is
functional. If so, check that the wall socket is satisfactory by plugging in another appliance which you know
is working. If there is no problem with the fuse or socket, disconnect the stove and get expert advice.
Disposal
At the end of its serviceable life, dispose of the appliance thoughtfully and safely and in accordance with any
national or local regulations. We suggest that you cut the mains cable from the stove to prevent any future
unsafe use of the appliance.
USEFUL TELEPHONE NUMBERS
•
Your Post Code
•
Type of appliance
•
Model / Name
•
Serial Number
•
The fault, problem or request
General advice about your heater
VALOR ADVICE LINE 0345 626341
To report faults or arrange for your heater to be serviced
VALOR SERVICE 0121 386 6203
To order spares or for sales information
VALOR SALES 0121 386 6260
Callers in the Republic of Ireland
Call 353 183 75114
To help us quickly help you, please try
to have the following information
available before you contact us.
