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SETUP 

Information specific to your application will need to 
be programmed into the VIP-40x using a computer.  
The PC used to programming should be connected 
to the same subnet as the VIP-40x.  Setup will be 
done using the IP Solutions Setup Tool.  Download 
the latest version of the free IP Solutions Setup 
Tool the Valcom web site at 
www.valcom.com/vipsetuptool. 
 

TECHNICAL ASSISTANCE 

When trouble is reported, verify power is being 
supplied to the unit and there are no broken 
connections.  If a spare unit is available, substitute 
a spare unit for the suspected defective unit. 
 
Assistance in troubleshooting is available from the 
factory.  Call (540) 563-2000 and press 1 for 
Technical Support or via email at 
[email protected]

When requesting assistance, you should include all 
available information.  It is strongly suggested that 
you go to the web site and review the information at 
www.valcom.com. 
 
Valcom equipment is not field repairable.  Valcom, 
Inc. maintains service facilities in Roanoke, VA.  
Should repairs be necessary, attach a tag to the 
unit clearly stating your company name, address, 
phone number, contact person and the nature of 
the problem. Send the unit to: 
 

Valcom, Inc. 

Repair & Return Dept. 

5614 Hollins Road 

Roanoke, Va. 24019-5056  

 
 

 

 
 
 
 

VALCOM LIMITED WARRANTY

 

Valcom, Inc. warrants its products only to the original purchaser, for its own use, to be free from defects in materials and workmanship under conditions of 
normal use and service for a period of one year from the date of shipment.  This Limited Warranty obligation shall be limited to the replacement, repair or refund 
of any such defective device within the warranty period, provided that: 
 
1.   inspection by Valcom, Inc. indicates the validity of the claim; 
2.   the defect is not the result of damage, misuse or negligence after the original shipment; 
3.   the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service charge plus parts 
      and labor will be applied to units defaced or physically damaged); 
4.   freight charges for the return of products to Valcom are prepaid; 
5.   all units 'out of warranty' are subject to a service charge.  The service charge will cover minor repairs (major repairs will be subject to 
      additional charges for parts and labor). 

This Limited Warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be liable for any 
anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase, operation, 
maintenance, installation, removal  or use of the product. The maximum liability of Valcom under this warranty is limited to the purchase price of the 
specific Product covered by the warranty. 
 
Disclaimer.  

Except for the Limited Warranty provided herein, the product is provided “as-is” without any warranty of any kind whatsoever including, without 

limitation, any 

WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.  

 
This warranty specifically excludes damage incurred in shipment.  In the event a product is received in damaged condition, the carrier should be notified 
immediately.  Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point. 

Headquarters: 

Valcom, Inc. 

5614 Hollins Road   Roanoke, VA  24019-5056 

Phone:  (540) 563-2000   FAX:  (540) 362-9800

 

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