Video and Streaming Issues
What is it doing?
Possible causes
Check and correct
Blue or black video. The
camera's web interface is
available and the camera
responds to the directional
controls on the remote.
Video is muted.
Select the Mute button in the web
interface. This button is available on
every page of the web interface.
No IP stream.
Streaming is not enabled.
Enable streaming: Streaming page in
the web interface.
Camera Control and Other Issues
What is it doing?
Possible causes
Check and correct
The camera does not
respond to the remote, but
the web interface is
available.
The remote and the camera are not
using the same IR channel.
Press the
Camera Select 1
button on
the remote. Try the other Camera
Select buttons if necessary.
IR is switched off
Turn IR on using the appropriate DIP
switch or soft DIP switch. More
information:
(older RoboSHOT
cameras) or
RoboSHOT 12E HDBT and
RoboSHOT 30E HDBT
The remote's batteries are dead.
Put new batteries in the remote.
The camera responds to
the remote but not to the
web interface.
The web interface is controlling a
different camera. (Check by
removing power from the camera;
the web interface should become
unavailable.)
Check the camera's IP address. See
Getting the camera's IP address
.
More than one device is using this
IP address.
The camera responds to
the remote but the web
interface is not available.
The camera is not using the IP
address you browsed to.
Press the Data Screen button on the
remote to see camera information.
The camera is not connected to the
network.
Connect the network cable.
The camera loses all its
settings when power is
cycled.
All the DIP switches are in the ON
(down) position.
Set the DIP switches to their proper
positions. Default is all OFF (up). See
DIP Switches: Camera Behavior
Settings
for more information.
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Complete Manual for RoboSHOT HDBT High-Performance PTZ Cameras
