General RMA Terms and Procedures:
RMA’s are valid for 30 days and will be issued to Vaddio dealers
only.
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End users must return products through Vaddio dealers.
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Before a defective product can be authorized to send in for repair, it must first go through the
troubleshooting process with a member of the Vaddio Technical Support team.
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Products authorized for repair must have a valid RMA (Return Material Authorization) number.
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Vaddio RMA Team will issue the RMA number.
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An RMA number is to be included in all correspondence with Vaddio.
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The RMA number must appear clearly on the shipping label (not the box) when the product is
returned.
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A packing slip must be included on the inside of the box with the RMA number listed and reason for
RMA return.
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Products received at Vaddio that do not have a valid RMA number clearly marked on the outside of the
shipping container may be refused and returned to sender.
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Boxes showing external damage will be refused and sent back to the sender regardless of the clearly
marked RMA number and will remain the responsibility of the sender.
RMA Charges (Restocking):
All qualified returns must be made in unopened, original packaging with all
original materials.
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Initial shipments of equipment that are refused upon attempted delivery, for any reason, are subject to
restocking charges.
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The Dealer has up to 60 days from the date of purchase to return Vaddio product for credit for future
purchases of Vaddio product only.
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The Dealer has 61 to 90 days from the date of purchase to return Vaddio product with a 15% restocking
fee or $50.00 fee, whichever amount is greater
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The Dealer has up to 30 days from the date of purchase to return OEM and other manufacturer’s
products with a 15% restocking fee or $50.00 fee, whichever amount is greater.
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NOTE: Special Order products from other manufacturers (identified in the Vaddio Price Guide as
noncancelable, nonreturnable and not refundable) are not eligible for advance replacement from Vaddio.
Advance Replacement Policies:
For Vaddio manufactured products, advance replacement will be
provided for up to one (1) year after the initial shipment of products.
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NOTE: OEM and other manufacturer’s products are excluded from the Vaddio advance replacement
policy. Advance replacement will be provided for up to 30 days after initial shipment of OEM products.
Thereafter, a return to Vaddio and factory repair is offered during the other manufacturer’s warranty
period. Vaddio will determine if the returned product is qualified for the OEM warranty.
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NOTE: Special Order products from other manufacturers (identified in the Vaddio Price Guide as
noncancelable, nonreturnable and not refundable) are not eligible for advance replacement from Vaddio.
27
Installation Guide for RoboSHOT HDBT High-Performance PTZ Cameras
