V-ZUG CookTopInduction V4000, Руководство по эксплуатации, Страница: 25 / 32

9 Trouble-shooting
9.2 Other possible problems
Problem Possible cause Solution
The app does not de-
tect the hob. ▪ Bluetooth is not enabled on
the mobile device. ▸ Enable bluetooth on the
mobile device.
▪ Mobile device is too far away
from the hob. ▸ Move the mobile device
close to the hob in order
to establish a bluetooth
connection.
▪ If the problem could not be
resolved: ▸ Remove the «My Hob»
connection from the
bluetooth settings of the
mobile device.
▸ Hold the button on the
hob depressed for
15 seconds until
ap-
pears in the display.
▸ Wait briefly, then connect
the hob using the app’s
setup wizard.
▪ If the problem could not be
resolved: ▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
Problems with net-
worked cookware. ▪ Faulty bluetooth transmission
parts. ▸ Contact the manufacturer
of the cookware and its
Customer Services depart-
ment.
The appliance is not
working and all the dis-
plays are dark. ▪ The fuse or circuit breaker for
electrical installations in the
home is defective. ▸ Change the fuse.
▸ Reset the circuit breaker.
▪ The fuse or circuit breaker
keeps blowing. ▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
▪ Cookware is too small for the
cooking zone selected. ▸ Ensure cookware corres-
ponds to the size of the
cooking zone.
OptiLink is not work-
ing. ▪ The connection was not suc-
cessful. ▸ Deactivate OptiLink on the
hob and range hood.
▸ Re-establish the connec-
tion.
▪ If the problem could not be
resolved: ▸ Note down the serial num-
ber (SN) of the appliance.
▸ Contact Customer Ser-
vices.
25