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T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
66
Problem
Your communications software is
reporting many cyclic redundancy check
(CRC) errors and low characters per
second (CPS).
Diagnoses
You may have a bad phone connection.
You may not have the optimum flow
control settings enabled on your modem.
The serial port rate in your
communications software may be set too
high for your modem’s UART or your
area’s phone lines.
The remote site you are dialing into may
have trouble with the file transfer
protocol you are using.
There may be a memory resident
program (such as a virus checker, clock
or calendar program, or system
monitoring software) running in the
background.
Solutions
Try placing the call again. The phone
company routes calls differently each
time.
Type AT&F1 and press the ENTER key
while in Terminal Mode.
Lower the serial port rate settings in your
communications software to 38,400 bps
or 19,200 bps
Try using a different file transfer
protocol. Do not Xmodem if other
protocols are available.
These programs can interfere with data
communications. Try disabling any
memory resident or TSR programs
running in the background.