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T
ROUBLESHOOTING AND
O
NLINE
H
ELP
R
ESOURCES
63
Problem
The computer or software will not
recognize the modem.
You are seeing double characters in
Terminal Mode.
Diagnoses
You may not be using fully Windows-
based software
You may have your modem assigned to a
COM port or IRQ that is in use by
another device.
You might not be entering modem
commands properly.
Local echo is activated on both the
modem and the software.
Solutions
The Winmodem requires FULLY
Windows-based software. Some software
may run in Windows, but have DOS-
components. Check with your software
manufacturer for more information
Check to make sure that you have the
correct COM port and IRQ settings
assigned in your software and in
Windows.
Modem commands must be entered in
either all upper (AT) or all lower (at)
case.
Disable local echo by typing ATE0 and
pressing ENTER while in Terminal mode