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2.8 Troubleshooting
Error Code
Cause
Solution
ER1
Motor stoppage
(1) Turn power off at the power point.
(2) Wait 60 seconds.
(3) Check cable connections.
(4) Turn power back on.
ER2
Legs not synchronised
(1) Turn power off at the power point.
(2) Wait 60 seconds.
(3) Check cable connections.
(4) Turn power back on.
(5) Using the down arrow, lower the desk to the minimum height to reset.
ER3
Cable connection fault
(1) Turn power off at the power point.
(2) Wait 60 seconds.
(3) Disconnect all cables and reconnect.
(4) Turn power back on.
ER4
Communication fault
(1) Turn power off at the power point.
(2) Wait 60 seconds.
(3) Check connection between control panel cable and the control box.
(4) Turn power back on.
ER5
Overload protection
(1) Reduce load on desk.
(2) Turn power off at the power point.
(3) Wait 60 seconds.
(4) Turn power back on and lower the desk to the minimum height to reset.
Hot
Continuous over usage
(approx. 1min continuous usage
every 10min)
(1) Reduce load on desk.
(2) Turn power off at the power point.
(3) Wait 5 minutes.
(4) Turn power back on and lower the desk to the minimum height to reset.
Desk stuck at a certain height
Follow the instructions above for
minimum height setting
or
maximum height setting
. Set the minimum height to 64, and the maximum
height to 129. Please note that these heights have been calculated using a
standard 2.5cm thick desktop. If your desktop is thicker or thinner, follow
instructions mentioned in the previous section
: Height correction adjustment
ASR
Anti-collision triggered,
obstruction encountered
(1) Turn desk off at wall.
(2) Wait 60 seconds.
(3) Turn desk back on and as soon as the ASR code appears - BEFORE
YOU HEAR A BEEP - hold the down arrow until the desk has reached its
lowest height. This will clear the ASR notification.
For any other troubleshooting issues, please visit the Support section of our website at
updowndesk.com.au.
