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Enhanced phone functions

43

Using call forwarding

Automatically forwarding calls

The administrator can configure different call forwarding settings in the system
for internal and external calls and activate these settings for your station. The
following calls may be forwarded
• All calls without restriction
• Calls on busy
• Calls on no reply

Forwarding for all calls without restriction should only be configure if the station
is only used for outgoing calls (e.g. in an elevator).

If you have configured fixed or variable forwarding and the manual forwarding
destinations are not reachable (e.g. busy), calls are automatically forwarded to
system forwarding destinations.

Delayed call forwarding

This function is configured by the administrator for the system.

Prerequisite:

The second call feature must be activated

If you have activated "Call forwarding busy/no reply" or "Call forwarding no re-
ply" (

Page 22), you will hear a call waiting tone when a second call is received

and the caller information will appear in your display. You then have the option
of accepting this call before call forwarding is activated (e.g. if you are waiting
for an urgent call).

The caller hears the ring tone and is only forwarded to another station once a set
time has elapsed.

Please note the description for programming call forwarding

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Содержание OpenStage 20 T

Страница 1: ...OpenStage 20 T OpenScape 4000 HiPath 4000 User Guide A31003 S2000 U102 12 7619 ...

Страница 2: ...s or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPat...

Страница 3: ...rations of Conformity All electrical and electronic products should be disposed of separately from the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent po tential damage to the environment and human health It is a prerequisite for reuse and recycling of u...

Страница 4: ...accumulate this can con siderably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Product support on the internet Information and support for our products can be found on the Internet at ...

Страница 5: ...ox 14 Messages callback requests 14 Voicemail 14 Call log 15 Program Service menu 16 Basic functions 17 Answering a call 17 Answering a call via the handset 17 Answering a call via the loudspeaker speakerphone mode 17 Switching to speakerphone mode 18 Switching to the handset 18 Open listening 18 Turning the microphone on and off 18 Ending a call 19 Making calls 19 Off hook dialing 19 Dialing in s...

Страница 6: ...nference participants 36 Entering commands using tone dialing DTMF suffix dialing 36 System wide parking 37 Manually parking a call 37 If you cannot reach a destination 38 Call waiting camp on 38 Busy override joining a call in progress 38 HiPath 4000 as an entrance telephone system two way intercom 39 System wide speaker call 40 Speaker call in a group 41 Announcement broadcast to all members of ...

Страница 7: ...her phone 56 Logging off from another phone 57 Moving with the Phone 58 Logging the phone off from the current port 58 Log the phone on at the new location 58 Individual phone configuration 59 Adjusting display settings 59 Adjusting the display to a comfortable reading angle 59 Setting contrast 59 Adjusting audio settings 59 Adjusting the ring volume 59 Adjusting the ring tone 59 Room character fo...

Страница 8: ... be read and followed by every person installing operating or program ming an OpenStage phone This user guide is structured in a user friendly manner This means you are guided step by step through the operation of the OpenStage phone Administrative tasks are dealt with in a separate manual The Quick Reference Guide contains quick and reliable explanations of frequently used functions Service If yo...

Страница 9: ... this information ready when you contact our service department regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum handsfree distance is 20 in 50 cm Proceed as follows to optimize display legibility Turn the phone to tilt the display This ensure...

Страница 10: ...y permits intuitive operation of the phone Page 13 3 The function keys allow you to call up the most frequently used functions during a call e g Disconnect Page 11 4 O mailbox key and N menu key 5 Audio keys are also available allowing you to optimally configure the audio features on your telephone Page 11 6 The 3 way navigator is a convenient navigation tool Page 12 7 The keypad is provided for i...

Страница 11: ...ey Page 23 p Activate deactivate microphone also for speakerphone mode Page 18 Key Function when key is pressed O Open mailbox with red LED key Page 14 N Open Program Service menu with red LED key Page 16 Key Function when key is pressed Set volume lower and contrast brighter Page 59 n Turn loudspeaker on off with red LED key Page 18 Set volume louder and contrast darker Page 59 Key Function when ...

Страница 12: ... Remove the protective film from the ring around the 3 way navigator before using the phone Operation Functions when key is pressed Press the key In idle mode Open the idle menu Page 13 In lists and menus Scroll down Press the key In idle mode Open the idle menu Page 13 In lists and menus Scroll up Press the i key Entry selected Perform action ...

Страница 13: ...all up various functions here Entries may vary The idle menu may contain the following entries Unanswered calls 1 Incoming calls 1 Outgoing calls 1 Deact call forwarding 2 Act FWD FIXED 3 Act FWD VAR ALL BOTH Display callbacks 4 Direct call pickup Program Service 1 This appears as an option if entries are available 2 This appears as an option if fixed or variable call forwarding is activated 3 Thi...

Страница 14: ... pressed you hear an acoustic announcement announcement text Accessing the menu Press the mailbox key O The newest entry is displayed Example Voicemail Press the mailbox key O If your system is appropriately configured you can call the voice mailbox directly and immediately play back the stored messages These announcements remain active until all messages have been viewed or deleted For a descript...

Страница 15: ... time stamp The most recent entry in the list that has not yet been retrieved is displayed first In the case of calls from the same caller only the time stamp is updated Every list that contains at least one entry is automatically offered Page 13 in the idle menu Page 30 Information is displayed regarding the caller and the time at which the call was placed Example Callers with suppressed numbers ...

Страница 16: ...The first line in this structure shows the menu cur rently selected while the second line shows an option from this menu Accessing the menu There are two ways to open the Program Service menu on your communication system 1 Press the menu key N use the or keys to select an option and confirm with i 2 In idle mode press or and select a menu option from the idle menu Page 13 Destinations f Program Se...

Страница 17: ...he speakerphone function is activated if nec or Set the call volume Suggestions for using speakerphone mode Tell the other party that speakerphone mode is active Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is 50 cm Please read the introductory chapter Getting to know your OpenStage phone Page 10 carefully before pe...

Страница 18: ...e mode n Press the key shown Replace the handset Proceed with your call if nec or Set the call volume Switching to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset n The key shown goes out Open listening People present in the room can silently monitor your call Prerequisite You are conducting a call via the handset Activating n Press the key shown Deactivati...

Страница 19: ...aling Lift the handset j Internal calls Enter the station number External calls Enter the external code and the station number The connection is set up as soon as your input in complete Dialing in speakerphone mode j Internal calls Enter the station number External calls Enter the external code and the station number The party you are calling answers via loudspeaker Lift the handset or On hook dia...

Страница 20: ...ghts up Speakerphone mode or Lift the handset Redialing from the menu Lift the handset or n Press the key shown Confirm the option shown Redialing a number saved number Prerequisite You have saved a phone number Page 28 Lift the handset or n Press the key shown Select and confirm the option shown The saved phone number is dialed Last number redial f Saved number redial f ...

Страница 21: ...he first party is resumed Switching to the held party alternating Prerequisite You are conducting a consultation call Select and confirm the option shown You are switched to the party on hold Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is restored Combine the calling parties into a three party conference Select and confirm the...

Страница 22: ...onnected with the first party If your belongs to an ONS group parallel call Page 62 please note the following Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group Call forwarding between two phones in an ONS group is not possible FWD VAR ALL BOTH on All calls are forwarded to the saved phone number the phone number is de leted after de...

Страница 23: ...layed If you have already programmed call forwarding the call forwarding destination is displayed Select and confirm the option shown j Enter the phone number of the call forwarding destination If you have already saved a destination it is deleted Confirm when the phone number is complete Fixed call forwarding is saved and activated Activating fixed call forwarding Prerequisite A fixed call forwar...

Страница 24: ...deleted at the same time Configuring and activating variable call forwarding Open the idle menu Page 13 Select and confirm the option shown or N Open the Program Service menu Page 16 Confirm the option shown Confirm the option shown Variable call forw is displayed Select and confirm the option shown j Enter the call forwarding destination number Confirm when the phone number is complete Call forwa...

Страница 25: ...red first Confirm until the required forwarding type Page 22 is shown in the first line Example Forwarding type with status Select and confirm the option shown j Enter the call forwarding destination number Confirm when the phone number is complete Deactivating variable call forwarding For Call forwarding for internal and Call forwarding for external r Press the lit key The LED goes out For all ot...

Страница 26: ... ring tone or n Press the key shown You hear a ring tone Forwarding to 220870 PETER f Call forwarding is on f There is no display message for the call forwarding types Busy No an swer and Busy no answer The LED key does not light up If your belongs to an ONS group parallel call Page 62 please note the following Callback on busy is only signaled on the busy phone not in the whole ONS group Callback...

Страница 27: ...displayed Select and confirm the option shown The party is called and the entry deleted from the list Checking deleting a saved callback Prerequisite You have saved a callback Page 26 Open the idle menu Page 13 Select and confirm the option shown The newest entry is displayed first Select and confirm to display additional entries Deleting a displayed entry Select and confirm the option shown Endin...

Страница 28: ...ne is in idle mode Page 13 N Open the Program Service menu Page 16 Confirm the option shown Select and confirm the option shown Confirm the option shown j Enter the station number Confirm the option shown This phone number is saved under the idle menu entry Saved number re dial and overwrites previously saved phone numbers Dial the saved phone number from the idle menu Page 20 Save number f Destin...

Страница 29: ...ated you can lift the handset and enter the code for Display on request Contact your administrator for this code Lift the handset j Enter the system code for Display on request contact the administrator if nec essary The phone number is displayed once you have entered the code Picking up a call in a hunt group If configured you can also be reached using a hunt group phone number Z Your telephone r...

Страница 30: ...mber from a list Select and confirm the option shown The relevant party is called Displaying additional calls in a list Select and confirm the option shown Removing an entry from a list Select and confirm the option shown Ending retrieval Select and confirm the option shown or N Press the key shown If your belongs to an ONS group parallel call Page 62 please note the following A call log is mainta...

Страница 31: ...option shown 0 9 Press the configured speed dial key The connection is immediately established During a call Using the second call feature You can specify whether you wish to accept a second call call waiting during a call Activating deactivating second call N Open the Program Service menu Page 16 Select and confirm the option shown Select and confirm the option shown Select and confirm the option...

Страница 32: ...ce You can include parties and conferences from a remote system in your confer ence The remote parties can establish and extend their own conference Par ties in this conference are included in your current conference However they cannot perform use the functions listed below The following functions are supported for all conference participants with system phones Establishing a conference by callin...

Страница 33: ...Call the second party Inform this party that you are initiating a conference Select and confirm the option shown The following message is displayed 1 is your position Establishing a conference from a second call Prerequisite You are conducting a call and receive a second call Page 32 Z An alert tone is audible Select and confirm the option shown You are immediately connected to the second caller T...

Страница 34: ...ting a conference Select and confirm the option shown The party is connected to the conference If the new party does not answer Select and confirm the option shown Extending a conference by adding a consultation call During the conference you wish to hold a consultation call Select and confirm the option shown j Call a party Hold the consultation call Select and confirm to connect the party from t...

Страница 35: ...the conference Transferring a conference Each party can transfer the conference to a third party whom they have called via a consultation call or via the Add to conference function This party is not a participant in the conference at this point The conference cannot be trans ferred to a second call Prerequisite You are in a conference Select and confirm the option shown The conference participants...

Страница 36: ...he confer ence is disconnected If the conference only included three parties it is now closed Entering commands using tone dialing DTMF suffix dialing After dialing a phone number you can set tone dialing This allows you to use command entries to control Dualtone Multi Frequency DTMF devices such as answering machines or attendant systems N Open the Program Service menu Page 16 Select and confirm ...

Страница 37: ...nually parking a call You can manually park a call in a free park position from your phone and retrieve it on your phone or another phone You can also perform this function on non display phones Call park Select and confirm the option shown j Enter the destination number The call is now parked Replace the handset If Park is not available you will receive acoustic and also visual notification Confi...

Страница 38: ...ining a call in progress Prerequisite An internal station is busy It is important that you reach this col league Select confirm and briefly wait Z Your colleague and their call partner hear a warning tone You can now start talking Camp on f To camp on you must have received the correct authorization Camp on is not possible if the called party has do not disturb activated Override f To override a c...

Страница 39: ...peaker call in a group to a variable destination to a fixed destination Two way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk group You can cancel the speaker call or the announcement by replacing the handset or during a consultation call by retrieving the call on hold Please ensure for all functions that Speaker call protect is de...

Страница 40: ...aker call one way contact the administrator if necessary j Enter the internal number of the party Aconnection is immediately established to this destination station s loudspeaker if the station is not busy the handset has not been lifted Speaker call protect is not activated Z The caller hears a confirmation tone when the connection is established and they are free to start speaking The called par...

Страница 41: ...station is not busy the handset has not been lifted Do not disturb is not activated The called party accepts the DSS call by lifting the handset n When the called party presses the speaker key the connection is lost Two way intercom to a variable destination When using the two way intercom in a group the loudspeaker and the micro phone of the destination phone are automatically switched on Lift th...

Страница 42: ...er call 1 way bcst contact the administrator if necessary j Enter the internal phone number of a group member Z The loudspeakers on all group phones are automatically switched on and you will hear a confirmation tone You can begin the announcement You end the announcement by replacing the handset If a group member lifts their handset they are connected to you and the an nouncement is ended n If a ...

Страница 43: ...inations are not reachable e g busy calls are automatically forwarded to system forwarding destinations Delayed call forwarding This function is configured by the administrator for the system Prerequisite The second call feature must be activated Page 31 If you have activated Call forwarding busy no reply or Call forwarding no re ply Page 22 you will hear a call waiting tone when a second call is ...

Страница 44: ...g destination for another phone and activating call forwarding N Open the Program Service menu Page 16 Confirm the option shown Select and confirm the option shown Confirm the option shown j Enter the number of the other telephone Confirm the option shown j Enter the PIN only applicable if your station does not have Call forwarding for other stations access rights Confirm the option shown j Enter ...

Страница 45: ...the administrator You can enter the codes applicable to you in the table be low j Enter the number of the other station Confirm the option shown j Enter the PIN only applicable if your station does not have Call forwarding for other stations access rights Confirm the option shown j Enter the destination number Confirm the option shown Call forwarding is now active Destinations f Forwarding station...

Страница 46: ...other telephone Confirm the option shown j Enter the PIN only applicable if your station does not have Call forwarding for other stations access rights Confirm the option shown Deactivating Confirm the option shown or Display Select and confirm the option shown Sample display Calls for station 3428 are forwarded to station 8968 Feature settings f Forwarding station No f Variable call forw f Comple...

Страница 47: ...licable if your station does not have Call forwarding for other stations access rights Confirm the option shown Deactivating Confirm the option shown or Checking Select and confirm the option shown Changing call forwarding for another station Proceed as for saving activating call forwarding for another phone Page 44 for fax PC or busy station Page 45 Feature settings f Forwarding station No f Disp...

Страница 48: ... you leave your workstation When you are present you can join it again N Open the Program Service menu Page 16 Select and confirm the option shown Select and confirm the option shown Confirm the option shown or confirm You can still be reached via your own phone number even when you are not in the hunt group Feature settings f Join hunt group f Deactivate f Activate f ...

Страница 49: ...n be saved on a speed dial number As the number of characters for a speed dial entry is limited you can link up to ten speed dial numbers for longer sequences Example You want to lock your phone and simultaneously activate call forwarding when you leave your office These two actions can be saved as a sequence on a speed dial number Another speed dial number can be saved to release the phone lock a...

Страница 50: ...all times You can do this for the next 24 hours Saving appointments N Open the Program Service menu Page 16 Select and confirm the option shown The display indicates whether a reminder has already been saved For the first appointment Confirm the option shown For additional appointments Select and confirm the option shown j Enter a 3 digit or 4 digit time such as 845 8 45 a m or 1500 3 00 p m Confi...

Страница 51: ...site You have saved a reminder The saved time arrives The phone is ringing Lift the handset The appointment time is displayed Replace the handset Reminder If you do not lift the handset the phone rings several more times and Re minder is displayed before the reminder is deleted ...

Страница 52: ...firm the option shown if nec Select and confirm PIN2 to PIN5 j Enter the external phone number Then make a call as usual Page 17 Call duration display Call duration display is configured by the administrator The display can show either call duration or call charges It can also be switched off The call duration appears in the first line of the display on the right as HH MM SS and in 24 hour format ...

Страница 53: ...to prevent unauthorized use N Open the Program Service menu Page 16 Select and confirm the option shown Select and confirm the option shown or Hold down the key shown j Enter the PIN code no Unlocking the phone Hold down the key shown j Enter the PIN code no i Confirm If your entry is correct Carried out is displayed PIN COS f Change COS f When the phone is locked a special dial tone sounds when t...

Страница 54: ...and confirm the option shown Select and confirm the option shown The display shows whether do not disturb is activated or deactivated Confirm the option shown or confirm If your belongs to an ONS group parallel call Page 62 please note the following Do not disturb can be activated deactivated on any phone in the ONS group it then applies to all phones in that group Feature settings f Do not distur...

Страница 55: ...nd confirm the option shown Confirm the option shown You will hear the dial tone j Enter the number of the party you wish to call If the called party accepts the call your number is not displayed Identifying anonymous callers trace call You can identify malicious external callers You can record the caller s phone number during a call or up to 30 seconds after a call In this case you should not han...

Страница 56: ...another phone Prerequisite You have received a PIN from your administrator Within your own HiPath 4000 system you will need an internal PIN For other HiPath 4000 sys tems in the network you will need a network wide PIN N Open the Program Service menu Page 16 Select and confirm the option shown Select and confirm the option shown If you have several PINs and wish to use a different one select the o...

Страница 57: ... following successful identifi cation Select and confirm the option shown Select and confirm the option shown Call forwarding is now active Logging off from another phone N Open the Program Service menu Page 16 Select and confirm the option shown Select and confirm the option shown Call forw follow me f Save f PIN COS f Deactivate PIN f You are automatically logged off if the other phone remains u...

Страница 58: ...r the logoff code If necessary ask your administrator for this code j Enter the PIN Unplug the phone plug from the port socket Log the phone on at the new location Put the phone plus in the port socket j Enter the logon code If necessary ask your administrator for this code j Enter the PIN If you move with a first and second phone e g in an executive secretary configuration the second phone must b...

Страница 59: ... is set i Save Adjusting audio settings Optimize the audio settings on your OpenStage for your environment and ac cording to your personal requirements Adjusting the ring volume or Press one of the keys in idle mode Page 13 or while a call is in progress Confirm the option shown or Raise or lower the volume Keep pressing the key until the desired volume is set i Save Adjusting the ring tone or Pre...

Страница 60: ... 13 Select and confirm the option shown or Modify the room type Keep pressing the key until the desired room type is set i Save Setting the volume of the alert tone The alert tone is output for example when you receive a second call while a call is in progress or Press one of the keys shown in idle mode Page 13 Select and confirm the option shown or Modify the volume Keep pressing the key until th...

Страница 61: ...eaker phone mode functioning correctly The following may be checked by administrator Device ID for the phone the software version OpenStage Line power level Prerequisite The phone is in idle mode Page 13 N Open the Program Service menu Page 16 Select and confirm the option shown Select and confirm the required test functions Follow the additional user prompts on the display N Press the key shown T...

Страница 62: ... receive a call all phones in the ONS group ring If A B or C is busy all phones in the ONS group are busy callers outside the ONS group receive a busy signal Within the ONS group phones can be reached on their original phone numbers The following functions also have an additional impact on internal member phones in an ONS group Call waiting Page 31 Call forwarding Page 22 Do not disturb Page 54 Ma...

Страница 63: ...again later b Enter the number correctly or call the exchange or or Possible causes Speed dial number not available reminder entered incorrectly blocked or invalid entry prerequisite not met e g second call not waiting in the case of alternat ing incomplete number dialed Possible reactions Correct entry select permitted option and enter phone number in full or Possible causes a Disabled function s...

Страница 64: ...Troubleshooting Pressed key does not respond Check if the key is stuck Telephone does not ring Check whether the Do not disturb function is activated on your telephone Page 54 If so deactivate it You cannot dial an external number Check whether your telephone is locked If the phone is locked unlock it Page 53 The displayed time is incorrect The time is corrected automatically over night after 24 h...

Страница 65: ...tic cloth to clean the telephone Never use a dry cloth If the telephone is very dirty clean it with a diluted neutral cleaner containing surfactants such as a dish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only Never use aggressive or alcohol based cleansers on plastic parts The use of scouring agents is also forbidden ...

Страница 66: ...call forwarding 43 Display angle 59 Do not disturb 54 DTMF suffix dialing 36 E Entrance telephone 39 Error messages 63 F Fixed call forwarding 23 Forwarding for other stations 44 Function keys 11 G General information 8 H Hash key 11 53 I Identification on another phone 56 Idle mode 13 Important information 4 Incoming calls 15 Intercom system 39 L Location of the telephone 4 Locking the phone 53 M...

Страница 67: ... Speakerphone mode function 17 18 information 17 setting the room character 60 Speed dialing central 49 dialing 31 saving 49 Star key 11 60 System wide speaker call 40 T Telephone maintenance 65 Toggle Connect 21 Tone dialing 36 Troubleshooting 64 Two way intercom system 39 U Unanswered calls 15 User support 8 V Variable call forwarding 24 25 Volume keys 11 ...

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