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Diagnosis and Maintenance

c07.fm

Troubleshooting

 A31003-C1020-S100-03-7620, 12/2017

98

OpenScape Cordless IP V2, Service Documentation

   

   

  

7.3.2.4  Handset: Problems Logging On

•

Check first if the communication server’s IP board and at least one DECT IP 
base station (in range) are operational.

•

Is adequate synchronism guaranteed for the DECT IP base station in the 
OpenScape  Cordless IP system? 

•

Is the handset you want to log on configured on the communication server?

–

Test this with a random phone (optiPoint/OpenStage model).

Содержание OpenScape Cordless IP V2

Страница 1: ...OpenScape Cordless IP V2 Service Documentation A31003 C1020 S100 03 7620...

Страница 2: ...al descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to p...

Страница 3: ...Scape Cordless IP System 32 3 1 Planning According to Call Traffic Load 32 3 2 General 34 3 3 Propagation Conditions for Radio Traffic 35 3 3 1 In the Open with Visibility 36 3 3 2 Industrial Sites 36...

Страница 4: ...M 75 5 3 4 Limitations 76 6 Technical Data 77 6 1 CIPv2 specific data 77 6 2 Base Stations 78 DECT manager and base stations 79 Base station operational states 79 DECT manager without DECT 79 6 2 1 Po...

Страница 5: ...A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 5 Contents...

Страница 6: ...warnings qualified persons are persons who are authorized to place into operation ground and label systems devices and lines in accordance with applicable safety procedures and standards It is absolut...

Страница 7: ...an immediate danger that could result in death or serious injury 7 WARNING Indicates a general danger that could result in death or serious injury 7 CAUTION Indicates a danger that could result in in...

Страница 8: ...Use The communications system may only be used for the purpose described in this document and only in connection with the additional devices and components as recommended and permitted by Unify GmbH C...

Страница 9: ...cycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you purchas...

Страница 10: ...here applicable other existing declarations of conformity as well as further information on regulations that restrict the usage of substances or affect the declaration of substances used in products c...

Страница 11: ...s and regulations relating to data protection privacy and safe labor environment Employees of Unify GmbH Co KG are bound to safeguard trade secrets and personal data under the terms of the company s w...

Страница 12: ...ack If you have questions that are not answered by this document Internal employees should contact their National Support Center Customers should contact their retailer or the Unify Customer Support C...

Страница 13: ...ocal structural factors Voice over IP infrastructures are connected via the SIP protocol In their capacity as mobile communication solutions DECT radio cells are therefore an optimal enhancement to SI...

Страница 14: ...Integrator Central management and configuration unit of the DECT multicell system The DECT integrator Integrates the handover domains managed by multiple DECT managers to one roaming domain Contains t...

Страница 15: ...ion into subnets Cluster formation Manages bases station synchronisation within the clusters Provides application gateway between SIP signalling and DECT signalling Controls the media path from PBX to...

Страница 16: ...gth between neighbouring base stations must be sufficient for synchronization NOTE Synchronization always refers to a cluster In case you set up several clusters that are not synchronized with one ano...

Страница 17: ...he relevant DECT IP base station during this process PTP messages are exchanged only between the DECT IP Base stations DECT IP Base stations who are e g separated by iron doors cannot synchronize each...

Страница 18: ...Service Documentation Figure 2 Optimum system synchronization over DECT at synchronization over the air Standard synchronization Alternative synchronization if standard synchronization fails Figure 3...

Страница 19: ...Cordless IP V2 Service Documentation 19 Figure 4 The two lower DECT IP base stations are synchronized over LAN because a solid fire door prevents DECT based synchronization The quick passage of data t...

Страница 20: ...CT Handset DECT IP Basestation DECT Manager Integrator and the communication server Figure 5 Protocols of the path between Handset and Communication Server Figure 6 Depicts all communication channels...

Страница 21: ...CT system a call can be handed over seamlessly from one BSIP2 to the other If seamless handover is impossible and the signal quality is decreasing at a certain point the handset can send a warning ton...

Страница 22: ...scenarios for installing the OpenScape Cordless IP solution The OpenScape Cordless IP Small deployment Up to 10 Base stations One base station can be included within the Integrator DM device Up to 50...

Страница 23: ...penScape Cordless IP V2 Service Documentation 23 2 2 1 Small deployment Definition 1 to 10 base stations One base station running with All in one mode The device is a Integrator DECT manager All other...

Страница 24: ...figuration A31003 C1020 S100 03 7620 12 2017 24 OpenScape Cordless IP V2 Service Documentation 2 2 2 Medium deployment Definition 1 BSIP2 running in Integrator DECT Manager role up to 60 base stations...

Страница 25: ...otection class IP20 Ambient conditions for operation 5 C to 45 C 20 to 75 relative humidity Protocols IPv4 SNTP DHCP DNS TCP UDP VLAN HTTP TLS SIP STUN RTP MWI SDP SRTP Base Stations DECT standard DEC...

Страница 26: ...oofs or masts The outdoor case already used for the OpenScape Cordless base station BS4 is also used for DECT IP base stations part number S30122 X7469 X2 If using the DECT IP base station outdoors li...

Страница 27: ...the OpenScape Cordless IP solution The IEEE802 3af standard allows the PoE Injector to be in any location between the switch and the BSIP2 The maximum allowed distance between the switch and the BSIP2...

Страница 28: ...s and the DECT Manager Integrator in the IP network they have to be part of the same Ethernet segment a layer 3 routing via an IP router is not supported no devices use the Network Address Translation...

Страница 29: ...If the CLA is located on the Unify communication server the license file is downloaded onto the Unify communication server A Customer License Client CLC which is always on DECT Manager Integrator is t...

Страница 30: ...penScape Cordless IP System is setup at a customer a special Grace Period starts i e the product can be used for 30 days without a license Within this period of time the one who is installing the syst...

Страница 31: ...c02 fm Overview Software License Management A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 31...

Страница 32: ...h traffic areas because changing base stations during a call handover increases traffic load The best base should be as unique as possible to avoid frequent switching Recommended number of DECT users...

Страница 33: ...ls in accordance with the volume of traffic Erlang value 50 Voice channels with 100 mErl user low traffic Grad of Service GoS 0 1 1 Traffic 32 51 Erl 37 90 Erl User 325 379 50 Voice channels with 150...

Страница 34: ...onization over DECT the DECT IP base stations you want to synchronize with each other must be able to exchange their management information beacons For this to work they must be located in the areas w...

Страница 35: ...high degree of conductivity These include copper or steel and prevent most DECT frequency radio waves from penetrating reflecting them in the same way as a mirror reflects light Modern construction m...

Страница 36: ...ttic directly beside a dormer window no metal reinforcement in the window pane is the alternative to the outdoor housing for coverage of the outdoor area Choose the mounting location carefully The bas...

Страница 37: ...case of standard size windows The windows cannot be made from wire reinforced or metal plated glass Wave conduction is possible in alleys between buildings as well as along streets This results in a...

Страница 38: ...partitioned e g manufacturing halls or have mobile partitions reaching half way to the ceiling office Propagation conditions Favorable in this scenario because intervisibility is more frequent than f...

Страница 39: ...for the radio area Propagation conditions Horizontal and vertical values are approximately the same It has been determined that in this type of building transmission usually takes place along corridor...

Страница 40: ...ng The general rules must be observed Vertical coverage Care must be taken to ensure that no more than two reinforced concrete ceilings are in the direct propagation route between the base station and...

Страница 41: ...1 Base station distribution in buildings of brick and light construction materials BS Z BS BS BS BS Z BS BS Elevator 25 m BS Z 50 m BS BS 3rd floor Open plan office 2nd floor 1st floor Ground floor Ba...

Страница 42: ...es must be observed Vertical coverage Care must be taken to ensure that not more than one reinforced concrete ceiling is in the direct propagation route between the base station and the area where the...

Страница 43: ...distribution in interiors of brick and light construction materials BS Z BS BS BS BS Z BS BS BS Elevator 25 m BS Z 50 m BS BS Z BS BS 3rd floor Open plan office Ground floor 1st floor Basement Open p...

Страница 44: ...station must be installed in these buildings at least every 25 m Vertical coverage Care must be taken to ensure that not more than one reinforced concrete ceiling is in the direct propagation route b...

Страница 45: ...n in interiors with concrete and steel dividing walls BS BS BS BS Elevator 12 m BS Z BS BS Z BS Z BS Z BS BS 25 m BS BS 25 m 25 m BS BS BS BS Z Z 3rd floor Open plan office Ground floor 1st floor Base...

Страница 46: ...ions must be installed 50 m to 75 m apart In the case of outer walls or interior siding and or hall ceilings made of metal or metal clad it may be necessary to increase the number of base stations and...

Страница 47: ...ons with housing for outdoor use BS BS Z BS BS BS BS Z BS BS BS Elevator 25 m BS Z 50 m BS BS BS BS 3rd floor Open plan office Ground floor 1st floor Basement 2nd floor Stair well Elev ator Minimum re...

Страница 48: ...and heights of these buildings Bird s eye perspective It is relatively simple to find the point which offers the best possible view of the grounds without any obstructions Placement around the buildin...

Страница 49: ...on 49 Streets act as conductors making greater ranges possible along them Figure 15 Base station distribution for coverage of an outdoor area Bldg B concrete mounting height 25 m Scale 1 1000 BS Bldg...

Страница 50: ...irst Steps 1 Pull up the upper part of the housing and fold it forwards 1 2 Insert a plug from an Ethernet cable into the LAN connection socket at the top of the device 2 3 Insert the second Ethernet...

Страница 51: ...ECT IP base stations 7 CAUTION Security zones Areas designated by the customer as security zones such as intensive care units in hospitals or areas behind fire doors Ambient temperature humidity Ambie...

Страница 52: ...antennas of other communication systems Only if there is a safety distance1 of 3 m 3 5 3 Where Should DECT IP base stations be installed Freely accessible but near the ceiling 0 5 m away from the cei...

Страница 53: ...base station is to be mounted For dimensions see Figure 18 Insert the wall anchors in the holes 2 Screw in the screws through the outdoor housing into the openings of the wall anchors and tighten the...

Страница 54: ...20 S100 03 7620 12 2017 54 OpenScape Cordless IP V2 Service Documentation 3 5 4 2 Ethernet Socket Allocation in the DECT IP Base Station PIN Signal MDI Signal MDI X 1 Tx V Rx V 2 Tx V Rx V 3 Rx V Tx V...

Страница 55: ...re between 20 C and 50 C can be operated without heating Figure 16 shows the components of the outdoor housing The outdoor housing is supplied pre installed The necessary installation material is supp...

Страница 56: ...eparatory Tasks The following tasks must be performed with appropriate tools before installing the outdoor housing 1 Open the outdoor housing four polyamide cover screws in the cover 2 Screw in the tw...

Страница 57: ...gure 17 Figure 17 Installation plate 2 Attach the installation plate to the mast at the required height with the metal tightening strap The mast used must be stable and wind resistant 7 CAUTION Do not...

Страница 58: ...m diameter in the wall where the base station is to be mounted For dimensions see Figure 18 Insert the wall anchors in the holes 2 Screw the four screws through the outdoor housing into the openings o...

Страница 59: ...c03 fm Planning a OpenScape Cordless IP System Installing Base Stations A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 59...

Страница 60: ...ystems are described in the OpenScape Cordless Administrator Documentation 4 1 Preparation 1 DECT handsets are charged 2 LAN suitability for VoIP services is analyzed refer to Section 3 3 3 Administra...

Страница 61: ...c04 fm Putting Into Service Preparation A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 61...

Страница 62: ...struction for the OSBiz would go beyond the scope of this documentation Therefore only the information regarding the configuration which is very important and relevant for the interworking is describe...

Страница 63: ...PBXs OpenScape Business OSBiz A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 63 4 Configure the DSP Settings primarily the Echo Cancellation via WBM Expert mode Paylo...

Страница 64: ...to the OSBiz start the Web Based Management in Expert mode and navigate to the page WBM Expert mode Station IP Clients SIP Clients 2 Select a free entry after the base configuration of the OSBiz with...

Страница 65: ...Service Documentation 65 5 1 3 1 Step 1 User Parameters Select the free entry and choose Edit station parameter Enter the following values in the input mask Please do not change the other values Afte...

Страница 66: ...configuration on the OpenScape with the Apply Button at the bottom of the WBM 5 1 4 Station Configuration INT DM Please make the following configurations at the INT DM Under Settings Mobile Devices Ad...

Страница 67: ...hints to configure a OpenScape 4000 for usage with a OpenScape Cordless IP V2 system using SIP subscribers as UFIP device 5 2 1 Base Configuration OpenScape 4000 Please configure SIP devices on OpenS...

Страница 68: ...8 OpenScape Cordless IP V2 Service Documentation e g NOTE Configure the following Codec Parameters via WBM Expert mode Explorer Voice Gateway Edit Codec Parameters Frame Sizes of 20 msec are required...

Страница 69: ...c05 fm Configuration Hints for PBXs OpenScape 4000 A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 69 5 N NORMAL Y ENGLISH 0 0 152500 152500 Osc4k...

Страница 70: ...2017 70 OpenScape Cordless IP V2 Service Documentation CHANGE SDAT 15250 ATTRIBUT MBCHL 5 2 2 Station Configuration INT DM Please consider below values as configuration example at INT DM Settings Mobi...

Страница 71: ...ce directly OpenScape Cordless IP V2 is able to communicate with one OpenScapeVoice SIP address only In case of geographically separated OSV cluster the nodes have different Signaling IP addresses in...

Страница 72: ...strongly recommended to set up OpenBranch redundantly using VRRP In case of node failure in a clustered OSV OpenBranch will address OpenScape Cordless IP V2 messages to the remaining OSV node doesn t...

Страница 73: ...c05 fm Configuration Hints for PBXs OpenScape Voice OSV V9 A31003 C1020 S100 03 7620 12 2017 OpenScape Cordless IP V2 Service Documentation 73...

Страница 74: ...penScape Voice OSV V9 A31003 C1020 S100 03 7620 12 2017 74 OpenScape Cordless IP V2 Service Documentation Configuration of Gateways Page SIP Each SIP server OpenBranch and or OpenScapeVoice signaling...

Страница 75: ...OpenScape Cordless IP V2 If this flag is disabled the INT DM allows only calls from the IP address where the OpenScape Cordless IP V2 user is registered to If this flag is enabled OpenScape Cordless I...

Страница 76: ...r IP address is not supported yet as an alternative DNSSRV can be used Limited UC functionality if OpenScape web client is used Limited feature Pickup Group for HPCIP User no audible visible Call Indi...

Страница 77: ...r of channels 120 duplex channels freely administered 10 carriers each with 12 time division multiplex channels Frequency range 1 88 to 1 9 GHz send and receive range Channel spacing 1 728 MHz Bit rat...

Страница 78: ...whichever antenna delivers the greater field strength Average output power 10 mW to 125 mW Radio range Basically dependant on the radio transmission characteristics of the environment premises Outdoor...

Страница 79: ...Power off Device is booting Firmware update in progress No connection to LAN or no IP address available assigned Connecting to DECT manager or no connection to DECT manager LED 1 left LED 2 right Desc...

Страница 80: ...c ON 500 msec OFF Figure 1 LED position on the base station 6 2 1 PoE Injector An injector is needed when operating the DECT IP base station on the mains Single port PoE injector in compliance with IE...

Страница 81: ...Gigaset M2 Family Charging unit for EU including plug in power supply unit S30852 S1756 R101 Charging unit for UK including plug in power supply unit S30852 S1756 L101 OpenStage M3 S30852 H2471 R111...

Страница 82: ...cl plug in power supply unit S30852 H2382 C441 Charging unit for BRA incl plug in power supply unit S30852 H2382 U341 Charging unit for US including plug in power supply unit S30852 H2382 U141 Service...

Страница 83: ...e test via the base stations area coverage The following minimum values must be observed for the site survey of the radio range 1 Providing handsets with an adequate DECT radio signal Handsets only re...

Страница 84: ...provide a rough assessment only In addition different values may be recorded on each mobile telephone even though the ambient conditions are identical If you require more accurate results we recommen...

Страница 85: ...t very precise and are intended to provide a rough assessment only In addition different values may be recorded on each mobile telephone even though the ambient conditions are identical If you require...

Страница 86: ...g sites with RSSI value 40 80 dBm should be entered or marked in the building site plan Step 3 If you require more accurate values than those obtained in step 2 we recommended that you use the Service...

Страница 87: ...PN port number IDECT IP base station identification based on the RPN Radio Fixed Part Number e g 018 If the handset switches on at over to an overlapping radio cell DECT IP base station the current DE...

Страница 88: ...e mobile telephone before you can activate measuring mode Switch off the mobile telephone Press the on hook key until the confirmation beep is heard ascending tone sequence Nothing is displayed Switch...

Страница 89: ...ect the measuring time Using the navigation key scroll down to Measuring time Confirm with OK Set the value range Press the navigation key to increase the value range Press the navigation key to reduc...

Страница 90: ...ting Measuring Mode Switch on the mobile telephone Press the on hook key until the confirmation beep is heard ascending tone sequence Service 095 3 02 012H 100 z Base n Switch off the mobile telephone...

Страница 91: ...200 Deactivate the measuring mode Using the navigation key scroll down to Measuring time Confirm with OK Measuring mode is switched off the tick next to Measuring mode disappears Switch off the mobile...

Страница 92: ...t be drawn on a customer specific building site plan and the base station number for example 016 RPN in measuring mode entered Any deviations from existing building and site plans must be verified wit...

Страница 93: ...2017 OpenScape Cordless IP V2 Service Documentation 93 Examples Figure 3 Building Base station installation site radio area BS 3rd floor 2nd floor 1st floor Ground floor Basement Elev ator Stair well...

Страница 94: ...ess IP V2 Service Documentation Figure 4 Outdoors Base station installation site radio area Bldg B concrete mounting height 25 m Scale 1 1000 BS Bldg E concrete 27 m high Bldg F concrete 10 m high Bld...

Страница 95: ...2 See Chapter 6 Base station status PC Check active status of base station using the logged on mobile telephone No synchronism Base n blinks on handset display Handset measuring mode is activated Fre...

Страница 96: ...le systems is it switched to the correct system Is automatic system selection activated Check the base station Base n continuously visible but no action is possible Synchronization to base station 1 A...

Страница 97: ...alled call is always switched to another station Handset has inadvertently activated call forwarding 7 3 2 3 Connection Handover Call disconnected on handover to another base station 1 Check whether o...

Страница 98: ...s Logging On Check first if the communication server s IP board and at least one DECT IP base station in range are operational Is adequate synchronism guaranteed for the DECT IP base station in the Op...

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