Contact Tech Support at 1.800.215.7015 or email at [email protected]
33
FREQUENTLY ASKED QUESTIONS
WHY ARE THE LED LIGHTS TURNING ORANGE, RED
OR SHUTTING OFF?
There are certain cases where your system could be experiencing oscillation. This
can be attributed to either the quality of your input signal or having your donor
(outdoor) antenna and server (indoor) antenna too close together. Please review the
following guidelines to help resolve this issue:
1. Adjust the direction of the donor (outdoor) antenna. If the system is receiving
a very high input signal, you can point your donor (outdoor) antenna away
from the cellular tower to reduce the strength of the input signal and therefore,
reduce the oscillation. Alternatively if your system is receiving a very poor quality
signal (weak and unusable signal), you can point your donor (outdoor) antenna
more directly towards the cellular tower to increase the strength of the input
signal. Sometimes this may require completely repositioning the antenna to a
location where you can achieve a line of site to the tower.
2. Increase the separation between the donor (outdoor) antenna and the server
(indoor) antenna. This can be achieved by increasing the distance between the
two antennas or by placing barriers between them, such as moving the server
(indoor) antenna to an adjacent room where there would be an additional wall
separating them from the donor (outdoor) antenna.
3. Manual Gain Control. Adjust the gain with the manual gain control function
using the dip switches on the side of the booster.
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