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Appendix5- After-sales Service
1. After-sales policy:
For the detailed after-sales policy of the product, see the official website:
https://store-ufactory-cc.myshopify.com/pages/warranty-returns
2. The general process of after-sales service is:
(1) Contact UFACTORY technical support ([email protected]) to confirm whether
the product needs to repair and which part should be sent back to UFACTORY.
(2) After the bill of lading on UPS, we will send the invoice and label to you by mail.
You need to make an appointment with the local UPS and then send the product to us.
(3) UFACTORY will check the product warranty status according to the after-sales
policy.
(4) Generally, the process takes around 1-2 weeks except for shipment.
Note:
1. Please keep the original packaging materials of the product. When you need to send
the product back to get repaired, please pack the product with the original box to
protect the product during the transportation.
2. If you need to send the control box to get repaired, please export and save the
configuration file of the robotic arm to prevent the original data from being lost or
changed during the repair process(Please refer to the section 1.4.9.2 Advanced Tool-
Configuration File).
Содержание xArm 5
Страница 1: ...1 ...
Страница 60: ...60 Step1 Open the Network and Sharing Center Step2 Open the Ethernet Step3 Open the Properties ...
Страница 63: ...63 1 2 4 Return to the Search Interface PC Click Tool Search to return to the search interface ...
Страница 68: ...68 Confirm Save the changes Cancel Cancel the changes ...
Страница 139: ...139 Delete the file Import Project Import recorded trajectory Download All Download all current files ...
Страница 173: ...173 Robot Joints Robot Zero Attitude Joint Rotating Direction ...