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Alliance SL
Installation, Operating & Service Instructions
U.S. Boiler Company, LLC does not have a service department or personnel to service your heater in
the field. A qualified installer or service technician must do all service work. Therefore, if you have any
questions about your new water heater concerning service adjustment, repair, routine maintenance, or
replacement -
first contact your installer, plumbing contractor or service agency.
In the event that the contractor, for whatever reason, is unable to help, refer to the telephone directory
commercial listings for qualified service assistance.
If neither action has solved your problem, contact U.S. Boiler Company, LLC as follows to obtain the
number of a qualified service person in your area:
SALES SUPPORT
U. B. BOILER COMPANY, LLC
P.O BOX 3020
LANCASTER, PA 17604
Or call 888-432-8887
When contacting U.S. Boiler Company the following information should be made available:
A. Model and serial number of the water heater as listed on inside back cover of this manual or on
the rating plate on the heater.
B. Address where water heater is installed.
C. Name and address of dealer from whom the heater was purchased and installer’s name and
address
D. Date of original installation and any service work performed since then.
E. Details of the problem as you can best describe.
F. List of people who have been contacted regarding the problem.
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How To Obtain Service Assistance