P o w e r S e r i e s N e o I n s t a l l a t i o n G u i d e
6
[02] Panel No Battery
The panel detects that no battery is
present or that the battery is shorted.
• Verify battery is connected.
• Refer to troubleshooting steps for panel low
battery.
[04] 4 High Current output 1-4 Low
Battery (HSM2204)
HSM2204 battery less than 11.5VDC.
NOTE: This trouble condition will
not clear until the battery voltage is
12.5VDC min., under load.
• Charge battery. It may be low due to a long
period without AC.
• Replace battery if it is no longer able to hold a
charge due to age.
[05] 4 High Current output 1-4 No
Battery (HSM2204)
Enter 05 to view which HSM2204
does not have a battery connected.
• Verify battery is connected.
• Refer to troubleshooting steps for panel low
battery.
[7] Power Supply 1-4 Low Battery
(HSM2300)
Enter 07 to view which HSM2300
has a battery voltage less than 11.5V.
• Charge battery. It may be low due to a long
period without AC.
• Replace battery if it is no longer able to hold a
charge due to age.
[8] Power Supply 1-4 No Battery
(HSM2300)
Enter 08 to view which HSM2300
does not have a battery connected.
• Verify battery is connected.
• Refer to troubleshooting steps for panel low
battery.
Trouble [3] Bus Voltage Trouble
Press [03] to determine specific trouble
Trouble
Troubleshooting
[01] HSM2HOST Bus Low Voltage
The 2-way wireless integration mod-
ule has detected a voltage less than
6.3V on its aux input.
• Ensure voltage at module is higher than the doc-
umented limits.
• Ensure wire run is not too long.
• Check voltage of panel battery.
• Trouble should clear when AC is re-applied and
the battery has had time to charge.
• Disconnect AC and allow the panel to run on
battery power. Ensure voltage at module is
higher than the documented limits.
[02] Keypad 1-16 Bus Low Voltage
Enter 02 to view hardwired keypads
with a bus voltage of less than 6.9V
for ICON/LCD models that include a
wireless transceiver, 7.7V for the
ICON/LCD/LED models that do not.
[04] HSM2108 Bus Low Voltage
Enter 04 to view zone expanders that
with a bus voltage of less than 5.9V.
[05] HSM2300 Bus Low Voltage
Enter 05 to view power supplies with
a bus voltage of less than 6.9V.
[06] HSM2204 Bus Low Voltage
Enter 06 to view high current output
modules that have detected a bus
voltage of less than 6.9V.
[08] HSM2208 Bus Low Voltage
The low current output module has
detected a voltage less than 5.9V on
its aux input.
Trouble [4] AC Failure
Press [04] to determine specific trouble
Trouble
Troubleshooting
[01] Zone 1-128 AC
[05] HSM2300 AC 1-4
[06] HSM2204 1-4 AC
[07] Alarm Controller
An AC trouble has been detected on a
device or module.
• Verify voltage measured across AC terminals is
16-18VAC. Replace transformer if required.
Trouble [05] Device Faults
Press [05] to determine specific trouble
Trouble
Troubleshooting
[01] Zone 1-128 faults
Wireless zones:
Enter [01] to view zones in fault.
This trouble is generated by a zone
wireless supervisory trouble.
• Ensure fire zones have a 5.6K resistor (green,
blue, red) connected.
• Remove wire leads from Z and COM terminals
and measure resistance of the wire leads:
• Check for a short on DEOL zones or an
open condition on SEOL fire zones.
• Connect a 5.6K resistor across the Z and COM
terminals. Verify the trouble condition clears.
• Placement test a wireless device and re-locate it
if bad results are received.
Hardwired zones:
Enter [01] to view zones in fault.
“Fire Zone” is displayed in the [*][2]
menu if an open circuit is present on
PGM2 being used as a 2-wire smoke
detector input.
This trouble is generated by a short
on hardwired zones when DEOL is
used.
• Ensure a 2.2K EOL resistor is connected (red,
red, red).
• Remove wire leads from PGM2 and AUX+ ter-
minals and measure resistance of the wire leads:
• An open circuit indicates a break in the
wiring or no resistor connected.
• Connect a 2.2K resistor across PGM2 and
AUX+ terminals. Verify that trouble clears.
[02] Keypad 1-16 faults
Enter [02] to view keypads in fault.
This trouble is caused by a wireless
supervisory fault if the keypad is
wireless.
• Placement test the wireless keypad and re-locate
if needed.
[03] Siren 1-16 faults
This trouble is caused by a wireless
supervisory fault on a wireless siren.
• See [02] Keypad 1-16 faults above.
[04] Repeater 1-8 faults
This trouble is caused by a wireless
supervisory fault on a wireless
repeater, or by the repeater shutting
down due to a loss of AC/DC power.
• See [02] Keypad 1-16 faults above.
Additional trouble conditions:
• Fire (2-W Smoke, PGX916,
PGX926, PGX936)
• Gas (PGX923)
• Heat (PGX946)
• Freeze (PGX905)
• CO (PGX913)
• Probe Disconnected (PGX905)
Trouble [6] Device Low Battery
Press [06] to toggle through specific
devices with low battery trouble
Trouble
Troubleshooting
[01] Zones 1-128
[02] keypad 1-16
[03] Siren 1-16
[04] Repeater 1-8
[05] User 1-95
One or more wireless devices has a
low battery.
NOTE: The event is not logged to the
event buffer until the wireless device
low battery delay time expires.
Programming section
[377]
, Opt
002.
• Verify zone operation.
• Verify that tamper and low battery condition is
cleared and reported.
• View which device is in low battery though the
[*][2] menu.
Trouble [7] Device Tamper
Press [07] to determine specific trouble
Trouble
Troubleshooting
[01] Zone 1-128 tampers
[02] Keypad 1-16 tampers
[03] Siren 1-16 tampers
[04] Repeater 1-8 tampers
h
An open circuit is present on one or
more zones with DEOL resistors
enabled.
• Check that the tamper switch is securely
attached to the wall.
• Remove the wire leads from I/O and COM and
measure the resistance of the wire leads.
• Connect a 5.6K resistor (Green, Blue, Red)
across the I/O and COM terminals.
• Verify the trouble condition clears.
A tamper condition is present on one
or more wireless devices.
• Ensure device cover is secure.
• Ensure device is correctly mounted for wall
tamper operation.
• Trip, then restore the tamper. If tamper condi-
tion persists, replace wireless device.
Trouble [8] RF Delinquency
Press [08] to determine specific trouble
Trouble
Troubleshooting
[01] Zone 1-128 faults
[02] Keypad 1-16 faults
[03] Siren 1-16 faults
[04] Repeater 1-8 faults
HSM2HOST has not received
a
supervisory signal from a wireless
device for 13 minutes. Arming dis-
abled until trouble acknowledged in
[*][2] or the trouble is cleared.
• Open/close the device, press a key on the key-
pad or tamper/restore.
• Ensure the device is physically present.
• Check for device faults (e.g., low battery).
• Check the current signal strength and during the
last 24 hours.
• Replace the battery.
• Replace the device.
Trouble [9] Module Supervisory
Press [09] to determine specific zones with a
tamper trouble
Trouble
Troubleshooting
[01] HSM2HOST
[02] Keypad 1-16
[04] HSM2108 1-15
[05] HSM2300 1-4
[06] HSM2204
[08] HSM2208 1-4
No supervisory response from
enrolled module.
• Modules are immediately enrolled and supervised.
If a module is removed, or if the keypad slot is
changed, module supervision must be reset.
• View the event buffer to identify the specific
module(s) in trouble.
• To reset module supervision:
• Enter programming section [902].
• Select auto or manual enrollment.
• Enter programming section [903] to identify
modules connected to the Corbus.
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