S e c t i o n 7 : T r o u b l e s h o o t i n g
97
IMPORTANT!
Ensure you have the following information available before contacting Customer Support:
•
Alarm controller type and version, (e.g., HSM2064 1.0):
Note: Version number can be accessed by entering [*][Installer Code][900] on any LCD keypad. This information is also located on a
sticker on the printed circuit board.
•
List of modules connected to control panel, (e.g., HSM2108, HSM2HOSTx etc.).
Trouble [11] Communications
Press [11] to determine specific trouble
Trouble
Troubleshooting
[01] Phone Line Trouble
Phone line voltage at TIP, RING on main panel less than
3VDC.
• Measure the voltage across TIP and RING on the panel:
• No phone off-hook – 50VDC (approx).
• Any phone off-hook
– 5VDC (approx).
• Wire incoming line directly to TIP and RING.
• If trouble clears, check wiring or the RJ-31 phone jack.
[02] Phone Number 1-4
The system failed to communicate with a receiver using one of
the enabled phone numbers. Enter [02] to view phone numbers
with failure to communicate troubles.
• Ensure adequate line voltage at the panel Tip and Ring (On hook ~41VDC, Off
hook ~7VDC).
• Ensure panel phone number is programmed correctly when using . If using IP
or cellular, ensure alternate communicator has the correct IP addresses and
programming.
[03] Alternate Comm SIM Lock
SIM lock is enabled and the unit does not have the correct SIM
PIN.
• See the communicator installation manual for details.
[04] Alternate Comm Cellular
The alternate communicator has detected a radio or SIM fail-
ure, a cellular network trouble, or insufficient signal strength.
• See the communicator installation manual for details.
[05] Alternate Comm Ethernet
The alternate communicator has detected a network absent con-
dition.
• See the communicator installation manual for details.
[06] Receiver 1-4 Absent
Alternate communicator supervision loss or failure to initialize
a receiver.
• See the communicator installation manual for details.
[07] Receiver 1-4 Supervision
The alarm system loses communication with an Ethernet or cel-
lular receiver on the system.
• See the communicator installation manual for details.
[08] Alt. Comm Configuration
The SIM is active but the unit has not received programming
from Connect 24.
• See the communicator installation manual for details.
[09] Alternate Comm Fault
The alternate communicator has not responded to any poll
commands. Alt Comm Fault is displayed in [*][2] and the
event buffer.
• See the communicator installation manual for details.
[10] Alternate Comm FTC Fault
• Refer to the communicator installation manual for more details.
Trouble [12] Not Networked
Press [12] to toggle through troubles
Trouble
Troubleshooting
[01] Zones 1-128
[02] keypad 1-16
[03] Siren 1-16
[04] Repeater 1-8
[05] User 1-16
A device is out of sync with the wireless network or was not
synchronized with the network after enrollment.
• Ensure the device is physically present.
• Check the current signal strength and during the last 24 hours.
• Replace the battery or press the tamper switch.
• Enroll the device again.
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