Opti-Trace User’s Manual
Page
17
Warranty Service
To obtain service during the warranty period, the owner shall take the following
steps:
1. Write, email or call the Turner Designs Technical Support department and
describe as precisely as possible the nature of the problem.
Phone:
1 (877) 316-8049
Email:
2. Carry out any adjustments or tests as suggested by the Technical Support
Department.
3. If proper performance is not obtained you will be issued a Return Materials
Authorization number (RMA) to reference. Package the unit, write the RMA number
on the outside of the shipping carton, and ship the instrument, prepaid, to Turner
Designs. If the failure is covered under the warranty terms, the instrument will be
repaired and returned free of charge, for all customers in the contiguous continental
United States.
For customers outside of the contiguous continental United States who purchased
equipment from one of our authorized distributors, contact the distributor. If you
purchased directly, contact us. We will repair the instrument at no charge. Customer
pays for shipping duties and documentation to Turner Designs. Turner Designs pays
for return shipment (custom duties, taxes and fees are the responsibility of the
customer).
Out of Warranty Service
Follow steps for Warranty Service as listed above. If our Technical Support
department can assist you by phone or correspondence, we will be glad to, at no
charge. Repair service will be billed on a fixed price basis, plus any applicable duties
and/or taxes. Shipment to Turner Designs should be prepaid. Your bill will include
return shipment freight charges.
Address for Shipment:
Turner Designs, Inc.
845 W. Maude Ave.
Sunnyvale, CA 94085
