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6 Handling calls
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6.1 Call types and categories
We differentiate various call types. It is important that you know these
types of calls as they will give you a hint towards the kind of assistance the
patient requires. The call types are divided into three categories: Calls,
emergency calls and alarms. The call categories are distinguished by their
level of urgency.
Call
category
Call type
Call
(low
priority)
Call A patient has raised a call or the plug of the
patient unit has been disconnected from
the connection socket.
WC call A call was raised in a WC room.
Door call Somebody “rang” at the entrance door.
Emergency
call
(medium
priority)
Emergency
call 1 A call was raised with presence of staff 1
logged.
Emergency
call 2 A call was raised with presence of staff 2
logged.
WC
Emergency A WC call was raised with presence of staff
logged.
Telephone
call The telephone in the duty room is ringing.
Diagnostic
call A medical monitoring device has raised a
call. That can be, for example, a monitor
that has automatically raised a call when
values have exceeded specified
parameters. See the note below this table.
Alarm
(high
priority)
Cardiac
alarm Staff has pressed a special cardiac alarm
button to call for assistance, e.g. a re-
animation team.
Tab. 2: Call types