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TruConnect User Guide 

TruConnect

Q u i c k   R e f e r e n c e   G u i d e 

Basic Phone Features

Make a Call

1. Lift the Handset and dial the phone number.

2. Depending on your phone and con

guration, you may

need to hit the 

Dial

 soft key.

Answering a Call

To answer a call using the speakerphone, press the 

Speaker

 

key or 

Answer

 key.

Redial

Press the 

Redial

 key to call a recently dialed number

Ending Calls

To end a call replace the handset, or press the 

End Call

 key.

Programmable Function Keys

Up to 6 programmable keys on the PolyCom phones.  Use these 

keys to activate up to six lines or speed dials that can be as-

signed to your phone.

Soft Keys

The screen will display labels for these keys, to identify their 

context-sensitive functions.

For Your Reference

Your phone number 
Your extension 
Code to dial an external number 
Access your phone settings online 
Conferencing phone number 
Conferencing moderator code 
Conferencing participant code 
Conferencing moderator web access 
Remote access to call forwarding number 
Remote access to call forwarding PIN
Your administrator 
You administrator’s phone number 

Keys

Key Description

Directories key –

 Access to local 

directories and call lists

Services key – 

Access to special services. 

Contact your administrator.

Conference key –

 Establishes a 3-way 

conference call.

Transfer key –

 Transfer of current call to 

third party.

Redial key –

 Redial the most recently dialed 

number.

Voicemail key – 

Retrieves messages from 

the voice mailbox.

Menu key –

 Access local (your phone) and 

global (your organization) features.

Do Not Disturb key –

 Switches Do Not 

Disturb mode on and off.

Hold key –

 Places a call on “Hold” or 

resumes it.

Speakerphone key –

 Allows for hands-free 

communication during calls.

Microphone Mute key –

 Mutes audio 

transmission locally during calls.

Headset key –

 Allows you to place 

and receive calls through an optionally 

connected headset.

Display Control Keys – 

Use  

 

  

 and  

 (arrow 

keys) to scroll through the displayed information.

Use  

  to select a 

eld of displayed data.

Use  

  to delete displayed data.

Volume Keys –

 Use these to adjust the 

volume of the handset, headset, speaker, 

and ringer.

TruConnect

Quick Start Guide

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