14
Manufacturer’s Warranty
(European Union)
1. Scope of Manufacturer’s Warranty
As the Manufacturer of the appliance, Truma undertakes a
warranty towards the Consumer that covers any material and/
or manufacturing defects of the appliance.
This Warranty is applicable in EU member states as well as in
Iceland, Norway, Switzerland and Turkey. A Consumer is the
natural person who was the first one to purchase the appliance
from the Manufacturer, OEM or dealer and who neither resold
the appliance in a commercial or self-employed professional
capacity nor installed it for a third party in such a capacity.
The Manufacturer’s Warranty covers any of the aforemen-
tioned defects that occur within 24 months upon concluding
the purchase agreement between the seller and the Con-
sumer. The Manufacturer or an authorised service partner
undertakes to remedy such defects through subsequent fulfil-
ment, i.e. at its discretion either by repairing or replacing the
defective item. Any defective parts shall become the property
of the Manufacturer or the authorised service partner. If the
appliance is no longer manufactured at the time of defect no-
tification and if replacement delivery has been opted for, then
the Manufacturer may deliver a similar product.
If the Manufacturer remedies a defect under its warranty
commitment, the term of the Warranty shall not recommence
anew with regard to the repaired or replaced parts; rather, the
original warranty period shall continue to be applicable to the
appliance. Only the Manufacturer itself and an authorised ser-
vice partner shall be entitled to conduct a warranty job. Any
costs that occur in the event of a warranty claim shall be set-
tled directly between the authorised service partner and the
Manufacturer. The Warranty does not cover additional costs
arising from complicated removal or installation jobs on the
appliance (e.g. dismantling of furnishings or parts of the vehi-
cle body), and neither does it cover travel expenses incurred
by the authorised service partner or the Manufacturer.
No further-reaching claims shall be permitted, especially dam-
age claims presented by the Consumer or third parties. This
provision shall not affect the validity of the German Product
Liability Act (Produkthaftungsgesetz).
Neither does the voluntary Manufacturer’s Warranty affect
the Consumer’s legally applicable claims for defects towards
the seller in the relevant country of purchase. In individual
countries there may be warranties that can be issued by the
relevant dealer (official distributor, Truma Partner). In such
cases the warranty can be implemented directly through the
dealer from whom the Consumer bought the appliance. The
warranty regulations of the country in which the appliance
was purchased by the Consumer for the first time shall also
be applicable.
2. Warranty exclusions
No
warranty claim shall be applicable under the following
circumstances:
– Improper, unsuitable, faulty or negligent use and any use
that is not compliant with the intended purpose
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation or operation contrary to operating or
installation instructions, particularly any disregard for main-
tenance, care or warning notes,
– Instances where installations, repairs or any other proce-
dures have been conducted by non-authorised parties
– Consumable materials and parts which are subject to natu-
ral wear and tear
– Installation of replacement, supplementary or accessory
parts that are not original manufacturer’s parts or which have
not been approved by the manufacturer. If the appliance is
subject to networked control, this applies, in particular, if
the control units or the software have not been approved
by Truma or if the Truma control unit (e.g. Truma CP plus or
Truma iNet Box) has not been exclusively used for controlling
Truma appliances or appliances approved by Truma.
– Damage arising from foreign substances (e.g. oil or plasti-
cisers in the gas), chemical or electrochemical influences
in the water, or cases when the appliance has come into
contact with unsuitable substances (e.g. chemical products,
flammable substances or unsuitable cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
– End customer’s or third-party modifications of the appli-
ance, including any replacement, supplementary or acces-
sory parts, or installation of the same, especially concerning
the exhaust gas system or the cowl.
3. Making a warranty claim
The warranty must be claimed with an authorised service part-
ner or at the Truma Service Centre. All the relevant addresses
and phone numbers can be found at www.truma.com, in the
“Service” section.
The Manufacturer’s address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the appliance
– Date of purchase
The authorised service partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected appliance must only be shipped by prior
arrangement with the authorised service partner or the Truma
Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no
warranty claim is applicable, the Consumer will be notified
accordingly and any repair and transport expenses shall then
be the Consumer’s liability. We ask you not to send in an ap-
pliance without prior arrangement.
