8
Truma warranty policy
Our goods come with guarantees that are not and cannot be
excluded under the Australian Consumer Law.
When you purchase a product, it must be free from faults and
will do what it is designed to do.
In the event of a problem, you have the right to a remedy.
Remedies may include repair, replacement or refund. Meth-
ods of assistance and remedies may vary depending on type
of failure, age, and use. If you would like to know more about
Consumer Guarantees and the Australian Consumer Law,
please visit acc.gov.au
Apart from the regulations of the Australian Consumer Law, a
warranty is given by Service Australia for 24 months from the
date of purchase against any defect arising from faulty materi-
als or workmanship. This warranty applies for appliances sold
to customers in Australia.
Repairs will be carried out during normal business hours only
by Service Australia, or its duly authorised service agents, and
are subject to the warranty conditions and exclusions below.
Goods returned for repair may be replaced by refurbished
goods of the same type rather than being repaired. Customer
will be advised if refurbished parts may be used to repair the
goods.
Warranty conditions
– The company will only provide service on presentation of
proof of purchase, on either the Truma product, or the Car-
avan / RV / Pleasure Craft in which the Truma product has
been installed, to any authorised service agent. The pur-
chaser must allow the service agent to photocopy the proof
of purchase to facilitate the claim to the manufacturer.
– Warranty repairs can only be performed by authorised ser-
vice agents and under no circumstances will the customer
be reimbursed for repairs carried out by unauthorised per-
sons. Tampering with any part of the product by unauthor-
ised personnel will automatically void the warranty.
– The product must be used solely for domestic purposes.
With due regard to the Australian Law, if the product is used
for commercial purposes the warranty is 6 months only.
– As applicable, the products must be used on the appropri-
ate electrical voltage, gas type and pressure, or fuel source.
– If at any time during the warranty period any part or parts
are replaced with a part or parts not supplied or approved
by Truma, this warranty will immediately become void.
– To avoid transportation damage, the appliance may only be
sent to Service Australia if agreed beforehand.
Important notice
Before calling a service technician, please check the operat-
ing instructions and the warranty terms and conditions. If the
product fails due to failure to comply the operating instruc-
tions, or is faulty due to abuse, misuse or improper installa-
tion, then a service fee shall be charged to the purchaser for a
warranty call out.
If you have any queries regarding the interpretation of the
warranty you should contact Service Australia.
Should you have any queries or wish to locate your nearest
authorised service agent please contact Service Australia.
Any warranty claim does not exist
– for any appliance which has been
- subject to misuse, neglect, accident or alteration by any
person,
- damaged or destroyed by fire, flood, landslide, act of God,
terrorism or other inevitable accident,
- improperly installed, assembled or commissioned contra-
ry to the instructions for operation and installation.
- improperly operated, treated or operated contrary to the
instructions for operation and installation, in particular
if the maintenance, care and warning instructions are
disregarded.
- installed, repaired or intervened by unauthorized partners
or on your own.
– for consumables, wearing parts and in the event of natural
wear and tear.
– if the appliance is provided with spare parts, add-ons or ac-
cessories that are not original parts from the manufacturer
or have not been approved by the manufacturer; This ap-
plies in particular in the case of a networked control of the
appliance, if the control devices and software have not been
approved by Truma or if the Truma control device (e.g. Tru-
ma CP plus, Truma iNetBox, Truma iNet X Pro Panel, Truma
iNet X Panel, etc.) is not used exclusively to control Truma
appliances or appliances approved by Truma.
– as a result of damage caused by foreign substances (e.g.
oils, plasticizers in the gas, dirt, liquids), chemical or elec-
trochemical influences in the water or if the appliance has
otherwise come into contact with unsuitable substances
(e.g. chemical products, flammable substances, unsuitable
cleaning agents).
– as a result of damage caused by abnormal environmental or
inappropriate operating conditions.
– as a result of damage caused by force majeure or natural
disasters, as well as other influences for which Truma is not
responsible.
– as a result of damage caused by improper transport.
– as a result of changes to the appliance including spare,
supplementary or accessory parts and their installation, in
particular the flue gas system or the chimney by the end
customer or third parties.
– as a result of willful or negligent damage.
– as a result of improper, unsuitable, faulty, negligent or im-
proper use or treatment of the appliance.
– as a result of non-operation of the appliance or resultant
damage to the unit where the appliance has been operated
in an out of level situation.
Cleaning of the system or cleaning and adjustment of the
gas system. This is considered to be a part of normal product
maintenance.
Freight cost of the appliance or parts, to or from, point of
service or transit damage. Leisure-Tec / Truma are not respon-
sible for resultant loss or damage sustained by the purchaser
or failure to operate the appliance or damage resulting from a
failure to operate the appliance or damage to the unit where
the appliance has not been installed, ventilated, flued or oper-
ated in accordance with the manufacturer’s instructions.
Apart from any warranties implied by the Competition and
Consumer Act 2010 or any relevant State legislation, all other
warranties express or implied whether arising by virtue of
statute or otherwise are excluded.
For warranty claims in Australia, please contact Service Aus-
tralia, in other countries the relevant service partners should
be contacted (www.truma.com).
Having the equipment model and the serial number ready
(see type plate) will speed up processing.
Service Australia
Leisure-Tec Australia Pty. Ltd.,
50 Metrolink Circuit, Campbellfield,
Victoria, 3061, Australia
Telephone: +61 1300 07 2018
E-Mail: [email protected]
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